So, have a Sky+HD box, a few years old, and finally on the blink a bit. Want a replacement. How hard can it be?
1. They insist on an engineer visit to install the new one?!?!??! WTF
This is replacing a box like for like. It is really easy! Anyone able to unscrew an F'ing connector can do it!
But no, must be engineer. Apparently to "activate the manufacturers warranty". Why? I am more than happy with statutory rights under sale of goods act and distance selling directive, I don't need the manufacturers warranty. But no, they insist. So more expense.
2. Apparently, if you replace a Sky+HD box with a Sky+HD box then Sky automatically de-activate the subscription to HD services (don't get me started on how much of a rip off that is).
But why do they do that? It makes no sense. I have not asked to stop having HD. I have a HD TV. I have a Sky+HD box before and am replacing it with a Sky+HD box. How hard can it be to realise that maybe I don't want to make any change to my subscription?
And when trying to get this sorted they go on about how it will cost me £10/month extra to activate it. It took ages to get out of the woman that they had de-activated it as a matter of course and so actually it will cost the same as before and not £10/month more at all!
Why are they such numpties?
16:39 Arrrg! Worse. They seem unable to re-enable the HD and Sky+ because they are cancelling it on the old box. What the box has to do with the subscription I don't know! Right now I have a Sky+HD box that is neither Sky+ or HD. Grrr.
16:49 I think the hold music is killing brain cells.
16:55 I am not sure I can take it any more... arrg
17:00 OK they cannot put Sky+ and HD back on the viewing card, so they are going to move another viewing card to work with this box. WTF are they playing at. How broken is their system?
17:10 so now we don't have any Sky until they activate the new card!
19:30 and still not working. I am seething.
21:30 So much for may take 4 hours. Plonkers.
Ha! When I edit this blogspot gives me an advert for Sky !?!??!