Having set up insurance through them, and made two payments, they have written confirming our request to cancel the policy - no such request was made. They also wrote advising due to non payment of premiums they are cancelling the policy, even though premiums were paid. So both letters make no sense.
They even said they are cancelling it 7 days from a 9th Sep letter meaning it ceased on 31st July? They cannot even work out a simple date...
Turns out that they are cancelling it because they think that my son's DOB is 1st Jan 1970. But that makes no sense. No way he would have selected that and it is not the first or default date on the form. Suspicious that it is unix time zero. And, if you get a quote for someone with his details and that DOB it is a fraction of the price they are charging, so clearly they did not use that DOB to set the policy up.
But WTF can you do - they are cancelling the policy. I think we'll have to sue them for consequential loses or something, or get the FSA involved.
I really do not recommend touching eCar with a barge pole.