Tuesday, 8 February 2011

Sonim 3 year warranty is no use?

Basically, their UK support centre have totally ignored me - numerous emails, and waiting 24 hours (as suggested by someone in the US support side) gets nothing.

What is the point of a 3 unconditional year warranty if they won't even reply?

Time to just send back to the dealer for a credit.

Just to add, the dealer, handtec, have not replied after 24 hours either.

Shame.

Update: The CEO of Sonim has been in touch with me this evening (aren't blogs fun), and we are discussing how this can be improved, so watch this space!!!

2 comments:

  1. Shouldn't the dealer be dealing with it anyway? After all your contract is with them, they have supplied a device that is not fit for purpose...

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  2. Yes, dealer took 24 hours to reply too and have now provided an RMA for a return and credit.

    However, I wanted to test the manufacturers 3 year unconditional warranty as that is a key feature (perhaps "the" key feature) of the product.

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