Friday, 20 September 2013

Dumb question!

So, had a few odd transactions on my bank statement. Of course, they did not trigger any alerts or block the card - the fraudulent ones never do! Anyway, card replaced, and I get the paperwork from the bank.

First question: "Could anyone have or had access to either your debit card details or your debit card?"

What a dumb question - the answer is, of course, yes, as every time I buy anything on-line or in person, someone gets access to my debit card details. Of course, the bank also have my card details. Why even ask?

Do they do this as a trick question? After all, they then say: FALSE STATEMENTS CAN RESULT IN PROSECUTION

Strange people.

6 comments:

  1. Fraud protection protects them... as you've mentioned before! Real fraud seems never to trigger it. I've never had such a transaction yet, but have had some pretty serious bank errors.

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  2. "Has anyone put anything in your luggage without you knowing?"
    "Not that I know of."

    I think I've had transactions flagged three times now. One of the three was genuine fraud (a restaurant had used my card details for online gambling; easy to trace, it was my backup card which had only been used twice in recent weeks before the fraud), the other two just "looked suspicious" (two identical online purchases a few minutes apart; last month, car insurance and annual BT line rental on the same day, on the card I only use for the few irritating places which don't take Amex.) I'm quite impressed with Barclaycard's fraud handling: the genuine fraud was caught and quickly reversed, the legitimate but suspicious transactions were efficiently verified.

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    Replies
    1. The question they ask at check-in is "Could anyone have put something in your luggage without you knowing?".

      I find it hard to imagine that anyone could ever truthfully answer "no" to this. Does anyone know what happens if you say "yes" at the check-in desk?

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    2. That's the question they're usually supposed to answer, but I've encountered quite a few variations on the theme. One of the more intelligent was who packed the bags, and whether or not they had been unattended at any point since then.

      A friend of mine actually pen-tested airport security once. One of those jobs where you make very, very sure all your paperwork is in order first...

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    3. Someone gave my parents wrapped presents to bring me in foreign land. They said yes. It caused confusion but they eventually figured out that the presents should be unwrapped and examined and allowed through.

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  3. Indeed, it's all about protecting the institutions, and placing as much liability as possible on the consumer. It's never nice to be a victim of fraud, even if you're not liable, though it does always remind me of this Mitchell & Webb sketch:

    http://www.youtube.com/watch?v=CS9ptA3Ya9E

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