Thursday, 12 September 2013

WTF Novatech

So, popped in to Novatech in Reading around 10:30 this morning to get a 3D windows gaming PC.

I explained what I wanted, to be able to play games like WoW in 3D. Asked for recommendations. Was sold a good windows PC, and BenQ 3D monitor. All good. Helped to car with it all. Very helpful. Sorted.

Get home to find that there are no 3D glasses. WTF. Why the hell did he not say. How is what they sold me going to do what I asked? FFS!

Drive back to Reading, around 1pm, only to find the shop shut. The sign clearly says they are open until 7pm.

What a waste of time. I'll find someone else to sell me the 3D glasses, and any other PCs and parts I ever want to buy ever again. Really not amused.

P.S. Sign on the window says this - it is not as clear as it could be! It does not say permanently closed. A nice big heading like "This store is closed down" or something would be clearer - it looks like they have just popped to Portsmouth for a meeting!


They say this was something they did not know until this morning - the board informed them they were closing all except Portsmouth. Obviously someone had printed up the posters in advance. What a way to run a company.

Update: They junk mailed me (I am on the mailing list, but not for long). You can guess my reply:-


9 comments:

  1. A friend of mine made the journey at lunchtime too and discovered they were shut. If you go to their website, then Stores, you'll see they've decided to close all their stores, apart from Portsmouth. Their communication of it is rubbish though, it's rather buried away. And there should at the very least be some sort of explanation in the shop window. But no, nothing.

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  2. I'm glad I read RevK's blog before popping to Novatech to buy an SSD. Frankly I'm not surprised as the store was often empty and I didn't spend enough to keep them open but it has been handy to pop in there to actually examine things like monitors and cases.

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  3. I see that that poster has some “offer codes” on it – could be useful for some, I expect…

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  4. I love the "Worry Free Computing" logo in the bottom right. Presumably not so worry free if you've just lost your job there, with 0 days notice. As you say, what a way to run a company...

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  5. Sounds like its been on the cards for a while unfortunately:

    http://www.neowin.net/forum/topic/1174955-novatech-to-shut-its-uk-store-retail-operations/

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  6. Sounds like its been on the cards for a while unfortunately:

    http://www.neowin.net/forum/topic/1174955-novatech-to-shut-its-uk-store-retail-operations/

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  7. Well, I'm fuming.. Here's my take on the situation: http://www.siyfion.com/

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