It was a Dilbert idea for a "Confusopoly" and I think our favourite telco are taking that to extreme.
I won't go in to the details, but suffice to say they would like us to do more FTTC. This makes a lot of sense at their competition still don't have FTTC yet, so it is an area where they have an edge.
The problem is that the offer they are trying to make is so confusing even our account manager cannot answer the most basic questions. He is trying, and we have a good account manager again, but it such a complex mess, I am not sure anyone really understands it. I mean, who has a clawback for a cease in 12 months on a service that has a 12 month term (and hence gets 12 months paid, whatever), that makes no sense at all.
We have spent weeks trying to work out the offer, and even get it tweaked to make sense. We would love to offer our customers an incentive, and we are pretty happy to pass on any offer pound for pound to customers. Sadly that is not to be, sorry. We really have tried. We suspect we will gain some benefit from more FTTC lines over the next few months, but exactly what is really not clear. I was seriously considering saying "no", forget it. If we can, we'll see if we can do something on units tariffs next year anyway. Fingers crossed.
What I found most amusing is a comment from farnz, one of our more technical and understanding customers, who said the following. Sadly, what he is saying is easier to understand than the offer we actually have, IMHO.