Sunday, 1 December 2013
Barclays same day replacement debit card
Firstly, this is good. No reason not to have all of the tech to produce replacement cards at some, or all, branches. Well done Barclays.
However, I am annoyed at the advert. It stresses the serious inconvenience of losing one's debit card. For a start, who has only one card, but lets assume you lose them all.
For the Barclays replacement card you will have to go to an open branch of your bank, and prove who you are.
If you can do that, whoever you bank with, you can extract some CASH from them. It is really useful stuff that works in every shop. If it happens to be the day you need to buy loads of stuff, then you can get the cash to do that.
It will almost certainly be quicker to get that cash than a replacement card from Barclays.
So, whilst their service is very good, it does not address the issue they highlight in the advert any better than any other bank.
And, ironically, my son lost his debit card recently. He left it in a Barclays branch! They called and he said he would come in, but when he did (next day) they had destroyed it, and ordered a new one by post. He did not have option of replacement same day and so was without a card for two days just when he needed one. He got out some cash, as it happens. So lose your card, but don't lose it actually in a Barclays branch or you are screwed!