Monday, 9 December 2013
Interesting approach to SFI charges
Obviously, I can see why they are doing this. SFI charges are a lot of money and not something the ISP can really cover within the low profit margins, but also not something customers will want to stomach.
But the underlying issue is that BT are blaming customer equipment when they simply have failed to find the cause of a fault.
In principle, I am more than happy if BT were to prove the fault was end user equipment to then charge for wasting their time, but in our experience that is rarely the case.
So the idea of offering an insurance against the risk of an SFI charge is a novel approach. I hope XLN have the appropriate FSA stuff to offer insurance and are charging insurance premium tax correctly and so on. Or is it not insurance? I wonder.
The only thing I would disagree with is that they seem to be forcing this on their customers rather than simply offering it as an option.
I suppose I should work out if we should offer something like this at A&A. Comments welcome.