Just one of the things that annoys me is when someone (e.g. BT plc) offering a "best efforts" service as a way of saying "yeh, well, it can be crap some times".
"Best" has a meaning, and if there is any way that the service could possibly be "better" then what we have is not "best". Adding "efforts" to the end does not really add much to the meaning. "Best efforts" should mean the best they can do.
So why is it that a "best efforts" service is not as good as a "committed rate" service at a higher price?
Heck, when doing QoS stuff over BT, "best efforts" is one of the lower settings, with "guaranteed" being higher. How can "best" not be, well, the best? What is better than best?
Then we get to phrases like "Your order has been acknowledged and BT is aiming for provisioning it as soon as possible." which is the normal response on a standard DSL provision with BT.
But hang on, if I give them around £100 more for an "expedite", it will be sooner. How the hell can it be "possible" for them to provision the service sooner than "as soon as possible" exactly?
It is all blatant lies!
It is not so much that there are different services for different prices - that makes perfect sense. It is that they lie about it - they claim to be providing "best efforts" but there is better, or "soon as possible" but there is sooner.
Why lie? Why make up crap?