Thursday, 5 June 2014

Can't fix your fault, I have a hospital appointment...

A phone line installed in a slightly odd site up in Scotland, never worked, so we get BT engineer out to fix it, as you do.

It is complicated because the site is unmanned, and the actual customer is based in London. They sent their chap up to Scotland to be there for the engineer and arrange access. Massive inconvenience for them, obviously.

BT engineer turns up, does very little and leaves because he has a hospital appointment, so "we'll just have to book another appointment for another day" WTF!!! We are escalating in BT, obviously.

I am at a loss as to what to say. I just hope shit hits fan in BT somewhere over this.

Some days you really do feel like you are just banging your head against a brick wall.


  1. What's the betting they try to charge for this?

  2. You are quite lucky, normally they wouldn't have bothered, pretending unable to get access....
    But agree with previous poster, they didn't find a fault, so you'll get charged!

  3. Surely the reductio ad absurdum of this scenario is that an engineer arrives, enters the premises and then immediately turns around and leaves. Obviously as no fault was found BT would then charge for the visit.

    You couldn't make it up, could you?