A phone line installed in a slightly odd site up in Scotland, never worked, so we get BT engineer out to fix it, as you do.
It is complicated because the site is unmanned, and the actual customer is based in London. They sent their chap up to Scotland to be there for the engineer and arrange access. Massive inconvenience for them, obviously.
BT engineer turns up, does very little and leaves because he has a hospital appointment, so "we'll just have to book another appointment for another day" WTF!!! We are escalating in BT, obviously.
I am at a loss as to what to say. I just hope shit hits fan in BT somewhere over this.
Some days you really do feel like you are just banging your head against a brick wall.