So, apart from everything else they have done (including wiping the iPhone app settings for online banking), they have now screwed me over for several grand.
OK, I'll get it back, the people in question are nice guys, but this is so retarted that I don't know quite what to say.
I paid the air-con people via on-line banking using a pin-sentry and debit card, all good stuff. I went through the steps, clicked OK, etc, and realised that the balance had not changed. Odd.
So I checked, and no pending transfers. I assumed I must have missed an error.
So I tried again and it warned that there is already a payment for the same details. So I cancelled.
I have waited all day, and checked with the recipient, and no money arrived, so I paid yet again. This time I spotted the message on the final screen.
"The payment has been delayed because of manual checking"
OK, maybe, just maybe, that is not totally daft, but really, I used a pin sentry and everything. Why faff about. But assuming that is OK, where is the payment. And why has the manual checking not finished yet and the payment gone already?
It is not listed on my account. It is not in the pending/recent payments. It is invisible. If I could see it as a "pending checking" payment I would not have done a second one!!!
Now, I assume, both payments will go through and I will have to ask nicely for one to be sent back.
Why the hell can you not get a bank that just damn works!
Update: Arrrrg!They have blocked on-line banking now. They called from a withheld number to ask person details. Now calling back and has taken 4 minutes to get as far as being in a damn queue.