Tuesday, 17 March 2015

When Sky give you our number!

https://soundcloud.com/thrall-horde/2015031717453500005a

Someone called us and Alex answered and was remarkably helpful to the poor chap that called.

Why Sky would give out our number, I have no idea.

But well done Alex - only very minor comments on that, well done. And actually, the caller was really very good humoured on the whole thing. We wish him well with his issues.

7 comments:

  1. Maybe just attach something to his chair that gives him a mild electric shock every time he goes "umm" ? ;)

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  2. Apart from giving him the wrong number why would Sky advise him to contact OpenReach directly when they know full well that OpenReach will only deal with ISPs? Unless the chap was one of those unfortunates transferred from BE/O2 he will certainly have a fully unbundled phone line with Sky and it would be their responsibility to chase up OpenReach for any line faults.

    Something relevant is missing here because the chap talks about a BT line being reinstalled, yet states he is a current Sky broadband customer. Perhaps he came from Virgin and needed the BT line put back to go to Sky but if so Sky would have unbundled the phone line so still their job to chase up OpenReach.

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    Replies
    1. He was probably being given the run-around by Sky technical people who couldn't be bothered to do their job properly! As you say, they should have liased with OpenWoe to sort the problem as they (most probably) have the contract with them to do so.

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  3. I would have been one of the unfortunates transferred to Sky from O2/Be had I not jumped ship to A&A a couple of months in advance. Alas the Be DSLAMs worked far better on my line than the Talk Talk ones, but I wouldn't have kept that even if I had stayed and transferred to Sky. A shame, I'd have still been with O2/Be if they hadn't been bought by Sky.

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    Replies
    1. I had a similar experience at work - performance tanked after jumping from Be to TT. No idea why (not Annex M?), just looking forward to jumping ship back to a proper ISP this coming week...

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  4. We had VM give ours out to a residential punter grumbling about his slow install last week. He called us perhaps half a dozen times in total disbelief we could not assist after he was told we could, finally followed by him visiting and pointing to the VM carrier partner certificates on the wall behind reception citing us as "as much use as VM"......

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  5. Just on a side note there are instances where the public can contact OR: https://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellus.do . As for this case, its rather strange...

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