Tuesday, 2 June 2015

Thar's you problem

You have to love some customers.

We were sent this by our customer. We tried to report the issue to BT as damaged BT equipment. They seemed to be very unhelpful, saying they could only get someone to put a bag over it!

I think our customer may be right - it could perhaps explain the problem with his broadband!

He is reporting to his PSTN provider.


  1. BT need to put a bag over something...

  2. I don't see an issue here - the wires are all still in place for at *least* another 5 minutes.

    Voice therefore almost certainly works to SIN 349 standard, thus no fault found and £150 for an SFI2 to fix it ☺