tag:blogger.com,1999:blog-3993498847203183398.post3171819903792235187..comments2024-03-28T09:19:27.451+00:00Comments on RevK<sup>®</sup>'s ramblings: Talk Talk refusing to fix faultsRevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-3993498847203183398.post-46801767091007495552016-02-29T11:55:07.180+00:002016-02-29T11:55:07.180+00:00I think this was me. Ha. All sorted now :)I think this was me. Ha. All sorted now :)Ehttps://www.blogger.com/profile/18251347924644640063noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-19325959704274905312016-02-23T21:19:34.362+00:002016-02-23T21:19:34.362+00:00I had 5 TT wholesale lines installed last friday. ...I had 5 TT wholesale lines installed last friday. All 5 of them are faulty and will not operate. Since there is no sync on any of the lines they still required me to agree to charges for an SFI engineer dispite a clear fault existing outside of our control! Is the wholesale forum still going I have tried to sign up twice now but not had any reply?Jon Dixonhttps://www.blogger.com/profile/17028380320682093787noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-29452653539246735662016-02-23T18:32:39.872+00:002016-02-23T18:32:39.872+00:00What reason did they give for the charges when the...What reason did they give for the charges when the fault is clearly their side of the demarcation.ebreyithttps://www.blogger.com/profile/00108579642499534695noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-90416016872241602822016-02-23T15:38:41.211+00:002016-02-23T15:38:41.211+00:00The irony here is that these faults are pretty muc...The irony here is that these faults are pretty much all down to BT engineers messing things up in the first place.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-56927299666308168822016-02-23T15:38:37.887+00:002016-02-23T15:38:37.887+00:00I'm offline for the reason discussed in TFA, b...I'm offline for the reason discussed in TFA, but for a period was on the wrong backhaul. When speaking to tech support at A&A they mentioned they could have re-enabled auth on the BT backhaul to get me temporarily back online. <br /><br />If you're currently offline you might like to give that a try. Anonymoushttps://www.blogger.com/profile/04948457045781027635noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-19049488783886714012016-02-23T15:25:56.196+00:002016-02-23T15:25:56.196+00:00Yeah, even moving within TalkTalk is a nightmare, ...Yeah, even moving within TalkTalk is a nightmare, took us a month to get everything sorted and 8 engineer visits.<br /><br />http://www.ispreview.co.uk/talk/showthread.php/33847-Don-t-migrate-to-TalkTalk-Business<br /><br />Ridiculous. Would try Virgin, but they aren't in my area, and going cellular is just too expensive. Arrgh monopolies._rphihttps://www.blogger.com/profile/10443151316515300925noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-9541897421423338642016-02-23T15:00:08.724+00:002016-02-23T15:00:08.724+00:00This hit me last year (Thursday, 31 Dec I think) -...This hit me last year (Thursday, 31 Dec I think) - PSTN service went completely dead, VDSL remained unaffected. After poking Openreach via my SP (not A&A, sadly, but still one quite clued up) it was fixed early on the Monday morning and the cause confirmed as "disconnect in cabinet". No comment as to whether or not Kelly Kowboys had been let loose on the cabinet around the time of said disconnection, but ...jas88https://www.blogger.com/profile/05563592458314214904noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-2724861724727070992016-02-23T14:02:21.046+00:002016-02-23T14:02:21.046+00:00Considering the timing I suspect that I'm one ...Considering the timing I suspect that I'm one of these lucky customers. For anyone curious, this is what happened to me:<br /><br />Backhaul changed from BT to TT. We notice a few days later that voice calls/dial tone don't work, so I'm suggesting they're related but not positive as we don't use the landline much. BT engineer comes and fixes the line. Unfortunately we're not in the house when he finished the work so I didn't notice that the ADSL went down during the work but never came back up again. Modem gets sync but won't auth, using the BT test login works, indicating that the line has been moved back to BT. Now waiting for another engineer to fix the mess. Rule of three?Anonymoushttps://www.blogger.com/profile/04107703273588276845noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-3040209063835659582016-02-23T13:48:54.046+00:002016-02-23T13:48:54.046+00:00Jumpering it can go wrong at exchange or can or bo...Jumpering it can go wrong at exchange or can or both. It is not common.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-45907308603305251942016-02-23T13:43:44.145+00:002016-02-23T13:43:44.145+00:00Our line goes to TT FTTC on Thursday. For informat...Our line goes to TT FTTC on Thursday. For information how does an exchange jumpering fault manifest itself? My understanding is that the DSL element of the service is jumpered to the copper pair at the cabinet and is then on shared fibre back to the exchange.<br /><br />I guess this would result in lack of dial tone service, does it effect the DSL as well?David Cookhttps://www.blogger.com/profile/12787789484249396560noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-23206873138100827562016-02-23T13:41:20.411+00:002016-02-23T13:41:20.411+00:00Forgive my ignorance, on which exchanges can this ...Forgive my ignorance, on which exchanges can this change be made? (I am NSBFD)Cecil Wardhttps://www.blogger.com/profile/16477035597238561739noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-13382813355198911182016-02-23T13:06:15.622+00:002016-02-23T13:06:15.622+00:00Well apparently, the demarcation point on a line c...Well apparently, the demarcation point on a line can be changed at any time (Ethernet port of Openreach VDSL modems used to be the demarcation point, and modem would be replaced if broken, this changes as of next year, the modem is now the customers).<br /><br />I wonder if this is a trial run for a new fault system, whereby they move the demarcation point to just before whatever bit of equipment is faulty, and bill the customer for the fix. Water ingress in the line? Sorry, demarcation point is now the cabinet. Cabinet hit by a car? Sorry, demarcation point is now the exchange.rtho782https://www.blogger.com/profile/02052870855136709228noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-37354214901337331422016-02-23T10:58:54.643+00:002016-02-23T10:58:54.643+00:00It seems risk of insanity is part of the terrible ...It seems risk of insanity is part of the terrible cost of being an Openreach customer.Jameshttps://www.blogger.com/profile/12930507944466955302noreply@blogger.com