tag:blogger.com,1999:blog-3993498847203183398.post3463324326685699786..comments2024-03-28T09:19:27.451+00:00Comments on RevK<sup>®</sup>'s ramblings: Automatic Compensation for Broadband faultsRevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-3993498847203183398.post-14493591176839048752018-03-15T11:08:53.508+00:002018-03-15T11:08:53.508+00:00sasasasasasaAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-80737310297377374522017-11-15T21:20:37.428+00:002017-11-15T21:20:37.428+00:00Getting my first two months VDSL for free this way...Getting my first two months VDSL for free this way would have been nice! (Back when I first ordered it, two guys from you-know-who turned up with the wrong paperwork and had to fail the install - Wholesale diagnosed and confirmed the XML issue by phone, but "couldn't" correct the error with Openreach past PONR - so they tried to re-raise the order for the next day, but somehow failed to assign an engineer to the job. Third time lucky: a more seasoned Openreach guy who didn't bother checking XML minutiae, just installed the VDSL circuit as requested.)jas88https://www.blogger.com/profile/05563592458314214904noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-43605359835905055792017-11-10T15:38:59.562+00:002017-11-10T15:38:59.562+00:00I'm hugely confused as I was pretty certain IS...I'm hugely confused as I was pretty certain ISPs got paid compo for missed appointments already - they just didn't pass it on to the end-user.<br /><br />Maybe ISPs had to "claim" the compo but I know when I kicked up a fuss with Sky (I beta-tested their crap) about an appointment being missed I got £25 off the next bill. IIRC Mr Saffron over on TBB said that was what Sky got paid by Openreach for each failed appointment.<br /><br />Oh and yes I agree with JJ - its clearly an unfair (consumer) contract and the only reason BT hasn't been taken to the cleaners for it is because of the obfuscation of resposibilities/revenue/costs within BT Group.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-59083212796136152262017-11-10T10:58:30.814+00:002017-11-10T10:58:30.814+00:00It also doesn't stop an engineer calling and s...It also doesn't stop an engineer calling and saying you were not when you were even where there is evidence visible on on CCTV.Nickhttps://www.blogger.com/profile/04830322976556169283noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-68327344737793146002017-11-10T10:33:39.651+00:002017-11-10T10:33:39.651+00:00Oh, I agree. What BT charge is for wasting maybe 1...Oh, I agree. What BT charge is for wasting maybe 15 mins of engineer time, but what they pay is often for a whole day, or at least half a day, off work. Madness.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-69963701663776177002017-11-10T10:32:04.266+00:002017-11-10T10:32:04.266+00:00So for a missed appointment BT will pay £25 (in ma...So for a missed appointment BT will pay £25 (in many cases for a day taken off work) but if the customer misses the appointment BT charge something like £99 IIRC? Remind me what planet OFCOM lives on?JJhttps://www.blogger.com/profile/15638774441452806449noreply@blogger.com