tag:blogger.com,1999:blog-3993498847203183398.post5215858947264347603..comments2024-03-28T09:19:27.451+00:00Comments on RevK<sup>®</sup>'s ramblings: BT refusing to fix faultsRevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-3993498847203183398.post-40479962818598894202016-03-15T16:12:22.201+00:002016-03-15T16:12:22.201+00:00Stepping back slightly, isn't the problem that...Stepping back slightly, isn't the problem that BT plc t/a Openreach have no way of testing an xDSL installation - either remotely, or at the premises ?<br /><br />If an Openreach technician were to arrive at a customer's premises with a known working telephone service, (s)he could try pointing a browser at www.revk.uk: if the content is displayed then the xDSL is working; but if the content isn't displayed then Openreach don't know what to do. In the absence of a demarcation point on xDSL installations Openreach will just bounce the problem to the ISP - presumably the ISP is supposed to provide a known-working modem/router in an attempt to isolate the fault. The ISP can then tell Openreach that they've isolated the fault to Openreach's network, and Openreach can still be unable to test the service.<br /><br />Perhaps BT plc t/a Openreach should be compelled when providing a new xDSL service to state to the ISP that the service has not be tested as working, and in fact cannot be tested as working. Then the ISP could refuse to pay Openreach for the installation as it has not be tested as working.<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-46385931396246620702016-03-08T16:40:31.086+00:002016-03-08T16:40:31.086+00:00I am having a similar problem with Zen FTTP. Inte...I am having a similar problem with Zen FTTP. Intermittent, lengthy, PPP drops on FTTP connection - blinking PON and no LOS on ONT. <br /><br />I wonder if there is a wider FTTP problem at the moment. I'd be curious to know which exchange you are seeing this on?<br /><br />(Zen tried to make me agree upfront to be liable for potential charges even before the fault had been investigated; it's taken three escalations to smooth that out.)<br />Chrishttps://www.blogger.com/profile/06921910962154653022noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-43286165399226397922016-03-08T12:04:25.063+00:002016-03-08T12:04:25.063+00:00There will be a SIN, not sure if there is any &quo...There will be a SIN, not sure if there is any "SFI" for it.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-12066810577455584652016-03-08T12:03:57.444+00:002016-03-08T12:03:57.444+00:00Though, to be fair, we really are not trying to wa...Though, to be fair, we really are not trying to waste BTs time!RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-54201112423388889262016-03-08T12:01:41.564+00:002016-03-08T12:01:41.564+00:00That was one ideaThat was one ideaRevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-87753292042872833352016-03-08T12:01:20.736+00:002016-03-08T12:01:20.736+00:00So out of curiosity is SIN 506 the optical equival...So out of curiosity is SIN 506 the optical equivalent or is there really not one?Technical Vaulthttps://www.blogger.com/profile/06706968838212709673noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-11849176862574693122016-03-08T12:00:41.765+00:002016-03-08T12:00:41.765+00:00Surely it's worth A&A taking the hit, book...Surely it's worth A&A taking the hit, booking the visit and then demanding the test results to prove SIN349 compliance? Purely for comedy value is nothing else.Ionichttps://www.blogger.com/profile/06785235601827719311noreply@blogger.com