tag:blogger.com,1999:blog-3993498847203183398.post5347641167775410661..comments2024-03-27T17:30:11.247+00:00Comments on RevK<sup>®</sup>'s ramblings: Accused of lying?RevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-3993498847203183398.post-85025948802937806442016-02-18T07:18:53.887+00:002016-02-18T07:18:53.887+00:00You know how they are approaching this, but one of...You know how they are approaching this, but one of the problems of language and communicating is that one can entirely honestly hold an opinion about what was said, without the speaker ever meaning any such thing - you would not be accusing them of lying about the accusation of lying, but explaining that, having reviewed the evidence, even if they were left with that feeling (for which you apologise), it was not the intention of the speaker?Anonymoushttps://www.blogger.com/profile/18427000118752159232noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-78261267211616503292016-02-18T07:11:22.994+00:002016-02-18T07:11:22.994+00:00Well, yes, obviously, but if they take the comment...Well, yes, obviously, but if they take the comments we did make as an accusation of lying, they will definitely take the comment that we did not actually accuse them of lying as an accusation that they are now lying :-) I was more pondering it as a sort of logic puzzle (in which things are binary)...RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-38692878399189660252016-02-18T07:07:15.470+00:002016-02-18T07:07:15.470+00:00Is it so binary? If your investigation does not tu...Is it so binary? If your investigation does not turn up evidence of someone lying to them, could your answer not be that you have investigated and found X, y and z, and perhaps they interpreted this as being an accusation of lying? You are not doubting that that was how it was received - how the customer feels - but that that was not the intent behind the words of the speaker. You appreciate that the customer is aggrieved, and you've had words with the speaker, giving them the customer's feedback on their style of communication in this instance, to help avoid it happening again, and you are sorry that this has left a poor taste in the mouth?Anonymoushttps://www.blogger.com/profile/18427000118752159232noreply@blogger.com