tag:blogger.com,1999:blog-3993498847203183398.post7749772071167444897..comments2024-03-28T09:19:27.451+00:00Comments on RevK<sup>®</sup>'s ramblings: SFI2 is an optional extra serviceRevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-3993498847203183398.post-54981466672924675112014-04-26T20:30:23.198+01:002014-04-26T20:30:23.198+01:00I'm not defending BT but I wonder if their cha...I'm not defending BT but I wonder if their change of policy has been caused by service providers with less instrumentation calling them out when it eventually turns out to be a problem under the service provider's control.<br /><br />I experienced an example of this myself recently, I did type this out but was told it was too long, the problem went on for about 3 weeks and in the end led to my switching ISPs which fixed the issue.<br /><br />techbugbusterhttps://www.blogger.com/profile/01770656942895217786noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-26828875784556965942014-04-26T20:27:35.849+01:002014-04-26T20:27:35.849+01:00I'm not defending BT but I wonder if their cha...I'm not defending BT but I wonder if their change of policy has been caused by service providers with less instrumentation calling them out when it eventually turns out to be a problem under the service provider's control.<br /><br />I did have an issue with this myself recently which I did type out but I was told the comment was too long.<br /><br /><br /><br /><br /><br /><br /><br />techbugbusterhttps://www.blogger.com/profile/01770656942895217786noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-59663894344514879922014-04-25T13:35:35.482+01:002014-04-25T13:35:35.482+01:00A second line may still give you single points of ...A second line may still give you single points of failure. For example my second line was installed onto the second copper pair in the cable that connects the property to the pole. The same street cabinet could be in use. and certainly the exchange is a single point where the connection will go to.<br /><br />Having an option to hire a firebrick (albeit probably an expensive one) would have been nice.David Abbishawhttps://www.blogger.com/profile/17656602956866538037noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-79483090741728349182014-04-25T13:18:55.264+01:002014-04-25T13:18:55.264+01:00Wouldn't it be the case that if your Internet ...Wouldn't it be the case that if your Internet service is important enough that you "must have it online [immediately/next day]" then you would already have a suitable solution in place?<br />e.g. SIM backup, Office:1, another broadband line (even with another ISP) as a spare?<br /><br />I view the £30ish per month I paid for a secondary ADSL line(£40 now I have fibre - and this is just for myself working at home, so not a big company at all!) a necessary "insurance" - and one that has "paid out" several times in the last 3 years due to line problems that have usually taken more than a few days to resolve - but it removes all panic from the situation...Anonymoushttps://www.blogger.com/profile/15717592062414307952noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-65348365459794406592014-04-24T18:13:43.948+01:002014-04-24T18:13:43.948+01:00This is why I steer clear from BT at all cost. Tha...This is why I steer clear from BT at all cost. Thankfully I am in a cable area and I'm extremely happy with the service I get. It is outrageous that a monopoly infrastructure company can behave in such an anti-competitive way. I completely agree that they should be charged for wasting you and your customers' time.Chaz6https://www.blogger.com/profile/01608429060172185449noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-12288241820028193742014-04-24T15:25:33.178+01:002014-04-24T15:25:33.178+01:00My line has been faulty since December. I've h...My line has been faulty since December. I've had five engineers out to try to fix it. One improved speeds dramatically by putting me on a better cable from the cabinet to the exchange, but the line errors and random resyncs remain.Owen Smithhttps://www.blogger.com/profile/00890951742186614705noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-66389595374740395392014-04-24T11:48:05.504+01:002014-04-24T11:48:05.504+01:00As we all know how long it can take to get BT to r...As we all know how long it can take to get BT to resolve a fault its a shame you don't offer a get online next day solution. You could hire out a firebrick and 3g dongle with an A&A SIM all pre configured with a next day courier service. Once the fault is resolved the Firebrick gets returned and the SIM suspended until needed again.David Abbishawhttps://www.blogger.com/profile/17656602956866538037noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-85153502511402925422014-04-24T11:47:29.956+01:002014-04-24T11:47:29.956+01:00It's about time BT just paid AAISP to monitor ...It's about time BT just paid AAISP to monitor its network, since AAISP seems to know better than BT most of the time what is going on. I'm sure AAISP could provide a mutually beneficial arrangement.The Backup Exec Goathttps://www.blogger.com/profile/16532538047698437455noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-68090418067711495802014-04-24T00:36:10.378+01:002014-04-24T00:36:10.378+01:00Surely this is a case of the service not being fit...Surely this is a case of the service not being fit for service? Chad Hhttps://www.blogger.com/profile/06466797076721870606noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-73242481946149771722014-04-23T21:29:36.672+01:002014-04-23T21:29:36.672+01:00The new policy is really nothing short of ludicrou...The new policy is really nothing short of ludicrous, unless perhaps they try to claim the fault eventually found was coincidental - indeed, surely even if the fault found is on the customer side, how can they justify charging for their failure to fix it the first time?!<br /><br />BT really need to re-think the Wholesale fault handling interface. Having seen the thread: "previous fault closed in error, still with HLE, re-opening" auto-replied to with two automatic close attempts, then "SFI required" ...<br /><br />Of course, if they did a better job testing and monitoring their own backbone, or indeed just investigating faults when reported, many of these faults wouldn't cause spurious SFI2 orders in the first place: a few minutes checking router/switch performance counters would have located the fault instead!jas88https://www.blogger.com/profile/05563592458314214904noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-40145217395382654092014-04-23T21:13:04.730+01:002014-04-23T21:13:04.730+01:00Just out of interest how far down the chain does t...Just out of interest how far down the chain does the full fault report go?, in my experience with ISPs the engineer has very little specific information on the problem, and so try and fix a problem which doesn't exist (which of course they can't find!!)Martinhttps://www.blogger.com/profile/11106970092602381799noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-38415176503385147122014-04-23T16:51:50.697+01:002014-04-23T16:51:50.697+01:00Clearly if there is a fault with BT's network ...Clearly if there is a fault with BT's network (as confirmed by the final engineer) but the previous engineers didn't find it then the "investigation" service is not fit for purpose - it seems reasonable to refuse to pay for a service which is provably not fit for purpose, irrespective of what their official policy is.Steve Hillhttps://www.blogger.com/profile/09798286430189689578noreply@blogger.com