tag:blogger.com,1999:blog-3993498847203183398.post7969527230187009912..comments2024-03-28T09:19:27.451+00:00Comments on RevK<sup>®</sup>'s ramblings: Get a home hub 3 from BT?RevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger15125tag:blogger.com,1999:blog-3993498847203183398.post-34509995482890650402012-07-17T20:30:46.535+01:002012-07-17T20:30:46.535+01:00Chris said:
"I've had BT engineers have a...Chris said:<br />"I've had BT engineers have a right huff on the phone to me when they've gone to install FTTC at some of our customers. As there's no sign of a BT Hub (Home or Business), you can almost hear the smoke coming out of their ears - even if the VDSL modem is a cable-for-cable swap with a DSL modem."<br /><br />Same here... more than once.<br /><br />It's now in our Service Provisioning Guide that goes to our customers that:<br /><br />"Please note: Sometimes BT Openreach engineers ask for your other “Router” to complete the<br />installation for you – this is not necessary and simply because some engineers assume you are<br />having a BT Service. Please advise that this will be done at a later point by your ISP (eg us!). Ifvthey say they cannot complete the install, please call us (or have them call us) so we can<br />remind them of the requested installation."The Backup Exec Goathttps://www.blogger.com/profile/16532538047698437455noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-78715963839502819922012-07-17T17:49:40.339+01:002012-07-17T17:49:40.339+01:00I've had BT engineers have a right huff on the...I've had BT engineers have a right huff on the phone to me when they've gone to install FTTC at some of our customers. As there's no sign of a BT Hub (Home or Business), you can almost hear the smoke coming out of their ears - even if the VDSL modem is a cable-for-cable swap with a DSL modem.Chrishttps://www.blogger.com/profile/16675881555093399252noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-35418077136557726942012-07-17T17:48:45.237+01:002012-07-17T17:48:45.237+01:00I've had BT engineers have a right huff on the...I've had BT engineers have a right huff on the phone to me when they've gone to install FTTC at some of our customers. As there's no sign of a BT Hub (Home or Business), you can almost hear the smoke coming out of their ears - even if the VDSL modem is a cable-for-cable swap with a DSL modem.Chrishttps://www.blogger.com/profile/16675881555093399252noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-2260159389308918072012-07-17T17:41:02.909+01:002012-07-17T17:41:02.909+01:00To be fair, if it was TalkTalk a move to any ISP t...To be fair, if it was TalkTalk a move to any ISP that isn't TalkTalk would probably fix it ;)The Driverhttps://www.blogger.com/profile/04561063207545406257noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-85929284280516188972012-07-17T17:20:03.857+01:002012-07-17T17:20:03.857+01:00OK, well, fair point - I suspect we would be happy...OK, well, fair point - I suspect we would be happy if we got what we paid for. And, given that only they can do any work or even investigation, I really think they should not be able to charge if they don't find the fault (i.e. it goes away).RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-54440422711548656002012-07-17T17:00:25.911+01:002012-07-17T17:00:25.911+01:00Oh, certainly. I'm sure we're all fedup wi...Oh, certainly. I'm sure we're all fedup with BT "Engineers" turning up and promising to check things back at the pole etc and never doing so.<br /><br />Friends of mine have switched to FTTC and had a complete nightmare. Slower sync speeds than they had with ADSL2+ (<7Mb), BT making empty promises to investigate.<br /><br />I'd certainly support allowing non-OpenReach engineers, having sat some kind of course, to be able to work on the cabling. In a similar way to how electricians can work on electricity board (SEB etc) wiring so long as they get the "OK".<br /><br />I wonder though, if this is what ISPs would want. Do they _really_ want to take on that work too? I can't imagine so, unless there's some payback from OpenReach for undertaking that work.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-90513808926561330892012-07-17T16:43:18.751+01:002012-07-17T16:43:18.751+01:00Well, it would be interesting if there were altern...Well, it would be interesting if there were alternative contractors one could engage for such work, wouldn't it?RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-83916225926676962362012-07-17T16:41:39.132+01:002012-07-17T16:41:39.132+01:00That's nuts.. BT need a kick up the arse from ...That's nuts.. BT need a kick up the arse from OFCOM for that kind of behaviour (if the customer was Sky or TalkTalk there's a nonzero chance they'd switch to BT because the engineer said that would fix it).Tony Hoylehttps://www.blogger.com/profile/06485210895681350152noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-3620976360512375482012-07-17T16:39:00.092+01:002012-07-17T16:39:00.092+01:00Working in IT and having an interest in broadband ...Working in IT and having an interest in broadband infrastructure in the UK I very much enjoy reading your blog.<br /><br />Are you suggesting that you'd want AAISP to support the infrastructure from the customer NTE socket back to the DSLAM?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-16166172487379742362012-07-17T16:38:50.287+01:002012-07-17T16:38:50.287+01:00Working in IT and having an interest in broadband ...Working in IT and having an interest in broadband infrastructure in the UK I very much enjoy reading your blog.<br /><br />Are you suggesting that you'd want AAISP to support the infrastructure from the customer NTE socket back to the DSLAM?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-26588346343299252242012-07-17T16:31:40.807+01:002012-07-17T16:31:40.807+01:00I have not personally looked in to this one - it w...I have not personally looked in to this one - it was flagged up to me just now - and just gives some flavour of what we have to deal with. My escalation guys are on the case though.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-30137855170838766992012-07-17T16:28:39.008+01:002012-07-17T16:28:39.008+01:00Isn't that grounds to complain to OFCOM (or wh...Isn't that grounds to complain to OFCOM (or whoever it is today) for BT Retail being unfairly promoted by the supposedly independent BT Wholesale?Richy Bhttps://www.blogger.com/profile/11328244621821820978noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-64629709276601529192012-07-17T16:28:03.219+01:002012-07-17T16:28:03.219+01:00Ooh will that solve unwanted latency caused by int...Ooh will that solve unwanted latency caused by interleaving being turned on? ( ps I'm still waiting to hear back from support and it's been a few weeks since BT closed the fault request because it was updated )David Abbishawhttps://www.blogger.com/profile/17656602956866538037noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-34492381460144352382012-07-17T16:26:29.718+01:002012-07-17T16:26:29.718+01:00Invoke ShibboleetInvoke ShibboleetAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-49584061254584486812012-07-17T16:18:20.675+01:002012-07-17T16:18:20.675+01:00Nice to see that they still haven't worked out...Nice to see that they still haven't worked out the difference between wholesale and retail... perhaps, one day they will be able to learn the difference... maybe... :-)Jasonhttps://www.blogger.com/profile/15433960551945208728noreply@blogger.com