tag:blogger.com,1999:blog-3993498847203183398.post8493761764522865308..comments2024-03-28T09:19:27.451+00:00Comments on RevK<sup>®</sup>'s ramblings: The internet of videoRevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger21125tag:blogger.com,1999:blog-3993498847203183398.post-42390245625409661922017-05-28T12:15:20.740+01:002017-05-28T12:15:20.740+01:00Hi
I left virgin for AA a few months back. Took t...Hi<br /><br />I left virgin for AA a few months back. Took them about 30 days from disconnection to raise the cheque (yes, cheque...) then about 5 days for it to arrive with me.<br /><br />My guess is a lot of people don't bother to cash a piddly amount (£6.38 for me...)<br /><br />They're not going to give you a deadlock letter because odds are it'll solve itself in a few weeks...Steve Scottnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-56748359986009484542017-05-27T20:37:49.694+01:002017-05-27T20:37:49.694+01:00Reference number given? No such luck! They refuse ...Reference number given? No such luck! They refuse to take the complaint at all.<br /><br />I very much feel like stiffing them with the ADR fee but I really can't be bothered as it's a hassle, and the amount involved is pretty small. But it just irks me. And I bet they'll be bombarding me with junk mailings soon, inviting me to come back. Ha, not in a lifetime after what I experienced!Philip Edwardshttps://www.blogger.com/profile/08231805735251298871noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-28132719133896212842017-05-27T18:45:58.874+01:002017-05-27T18:45:58.874+01:00If its more than 8 weeks since the last refusal to...If its more than 8 weeks since the last refusal to settle the issue then you can take it straight to ADR. <br /><br />Simply quote the reference number given to you by the ISP. I did this more than a decade ago when my CC got ripped off by a Zen employee & Richard Tang basically told me to fuck off because this stuff happens when you pay staff minimum wage (he is - or at least was - a wanker of the highest order IMHO).<br /><br />If the company is playing silly buggers then stiff them with the ADR fee at the very least.<br /><br />I know Adrian hates that part of the whole process but for people with mainstream ISPs its the only way to get attention a lot of the time.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-42821816012163397322017-05-27T13:58:24.605+01:002017-05-27T13:58:24.605+01:00Audio streaming is still mostly MP3 with some use ...Audio streaming is still mostly MP3 with some use of AAC. Lossless audio is still trailing a distant third, despite the bandwidth for it being easily there now.Owen Smithhttps://www.blogger.com/profile/00890951742186614705noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-7109293316515271642017-05-27T12:26:06.601+01:002017-05-27T12:26:06.601+01:00Ha, that's the funny part. They never sent me ...Ha, that's the funny part. They never sent me a contract or order confirmation even though I asked them about 7 times. They entered my email address wrong when I signed up on the phone, and their system seemingly can't cope with resending the contract or order confirmation to the updated correct email address. They also claimed to have sent them by post - nothing ever received.<br /><br />So as far as I'm concerned there are no specific terms of contract other than those agreed on the phone and those which are implied (eg Consumer Rights Act). I mean their internet service never worked and there's no mobile internet signal at home, how else am I supposed to look up the conditions?!<br /><br />Their standard terms say that if they owe me money when I leave they'll be in contact to make arrangements but will not bother if it costs more to administer than it's worth. But I think it's a refund under S56(5) Consumer Rights Act as the service didn't work and they refunded me (partially). So surely it should be refunded within 14 days and the same way I paid (Direct Debit).<br /><br />I don't even know myself anymore. The amount they owe is really not that big so it's not worth going to court for, but they're being absolute bellends about the whole thing, from missed appointments to refusing to replace the router to shouting at me on the phone, not sending a contract, refusing to take up a complaint. I feel like writing a sarcastic reply to them if they send me junk mail again.Philip Edwardshttps://www.blogger.com/profile/08231805735251298871noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-85962563236343501592017-05-27T12:06:50.466+01:002017-05-27T12:06:50.466+01:00> They owe me some money after I left and they&...> They owe me some money after I left and they're being extremely woolly about refunding me. 45 days after a disconnection date that's in the future, and by cheque?<br /><br />What does your contract say?<br /><br />If nothing, letter to their legal team, recorded delivery, giving them 28 days to pay, failing that, money claim online?<br /><br />(Unnecessary and unwanted hassle, of course, and if you claim then you cannot use the Ombudsman, but might be a way forward?)Anonymoushttps://www.blogger.com/profile/18427000118752159232noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-90312079713609376692017-05-27T12:01:53.501+01:002017-05-27T12:01:53.501+01:00A friend did try to convince me to do that, but I ...A friend did try to convince me to do that, but I have spoken to people that work in that industry and it is a nightmare, so I suspect not.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-3987580044316759842017-05-27T12:00:24.828+01:002017-05-27T12:00:24.828+01:00Good customer service right to the end... only A&a...Good customer service right to the end... only A&A do it properly!<br /><br />I'm glad I switched to you every day when I have a problem with other suppliers. You don't happen to have plans to be an energy supplier anytime soon, by any chance?Philip Edwardshttps://www.blogger.com/profile/08231805735251298871noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-49269252356868180172017-05-27T11:40:56.941+01:002017-05-27T11:40:56.941+01:00Interesting point, but I doubt it to be honest as ...Interesting point, but I doubt it to be honest as you are unlikely to be able to see the difference. I may be wrong - but even so, what then. At some point (and maybe we are not even close yet) you get to the bandwidth that a person can absorb...RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-32187004011494037002017-05-27T11:14:19.092+01:002017-05-27T11:14:19.092+01:00If the bandwidth is there then people will use it....If the bandwidth is there then people will use it.<br />First there was mp3 then as bandwidths increased flac for audiofiles.<br />Could we get to the point where people start downloading/streaming lossless video if the bandwidth is available?Alrockhttps://www.blogger.com/profile/05036824899611637886noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-1610101249261284322017-05-27T10:34:12.989+01:002017-05-27T10:34:12.989+01:00If you leave us, once the cease has gone through (...If you leave us, once the cease has gone through (which is normally a couple of working days) we automatically issue a credit, and if that means a refund of a direct debit it is automatically refunded (which is 2 working days).RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-27785159881722228582017-05-27T10:29:37.026+01:002017-05-27T10:29:37.026+01:00Ok, well that's a bit annoying. They owe me so...Ok, well that's a bit annoying. They owe me some money after I left and they're being extremely woolly about refunding me. 45 days after a disconnection date that's in the future, and by cheque? What century are we living in?<br /><br />And then they claim that Ofcom mandates and approves this refund policy. Strange that, BT had no problem refunding me by direct debit 7 days after I left!<br /><br />I'm sure you wouldn't mess me around like this... precisely why I switched!Philip Edwardshttps://www.blogger.com/profile/08231805735251298871noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-45017170672583859232017-05-27T09:48:11.451+01:002017-05-27T09:48:11.451+01:00I think they should have, and follow, a complaints...I think they should have, and follow, a complaints process. CISAS will take after time has passed (8 weeks I think) - deadlock only needed before that.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-14870431174937428552017-05-27T09:44:22.016+01:002017-05-27T09:44:22.016+01:00I'm with Neil - I find most video blog (I hate...I'm with Neil - I find most video blog (I hate that term) is poor - drags on, hard to skip like you can with text and there are ultimately many environments and situations where reading something is fine, playing something not so much.Vincehttps://www.blogger.com/profile/00208816874733588171noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-80723392109369127372017-05-27T08:50:23.673+01:002017-05-27T08:50:23.673+01:00You know that trouble you had all those years back...You know that trouble you had all those years back with ADR? I've just been seen the other face. Virgin Media are refusing to raise a complaint. CISAS won't take a case without a deadlock letter! Isn't there some Ofcom regulation that providers must accept a complaint or at least stick by their complaints policy?Philip Edwardshttps://www.blogger.com/profile/08231805735251298871noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-24136817516049819642017-05-26T20:02:53.247+01:002017-05-26T20:02:53.247+01:00I wouldn't bother watching a vlog. I watch mos...I wouldn't bother watching a vlog. I watch most of the short videos embedded in your blog, mainly on mute but using the article to fill in what the video is about. A lot of the time I read your blog while on the phone. This wouldn't be compatible with video.1https://www.blogger.com/profile/04266030296611845502noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-64068162141027158952017-05-26T19:37:05.624+01:002017-05-26T19:37:05.624+01:00Speaking of the upload side. I'm getting a sym...Speaking of the upload side. I'm getting a symmetrical 150mbps FTTH connection next week.<br /><br />But yeah, in general, it's a shame it never caught up sooner. ADSL being "good enough for most people, et al.<br /><br />Vancouver, BC, CanadaJTLhttps://twitter.com/jtl999noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-68082737156824251872017-05-26T19:24:26.602+01:002017-05-26T19:24:26.602+01:00Yet another interesting viewpoint - I suspect we c...Yet another interesting viewpoint - I suspect we can ensure subtitles work and to be honest , but I also expect that the text blog to accompany the video will never quite go away. Thanks for commenting.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-48517148740947678742017-05-26T19:22:49.003+01:002017-05-26T19:22:49.003+01:00Please don't move to vlog. Deaf reader here. :...Please don't move to vlog. Deaf reader here. :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-77197687821077340512017-05-26T19:16:24.666+01:002017-05-26T19:16:24.666+01:00Indeed, and a very good point, ironically made on ...Indeed, and a very good point, ironically made on a heavily textual and non video blog post :-)RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-6357693199012082222017-05-26T19:02:07.585+01:002017-05-26T19:02:07.585+01:00> I need to move more to video content - my bl...> I need to move more to video content - my blog moving to a vlog<br /><br />My heart always sinks when I see someone offering a video instead of textual content, except where video makes more sense. Text can be skimmed easily, or searched (e.g. if looking for historic content), or read in silence on a train. It's likely to be readily available in the future, whereas video codecs come and go.<br /><br />Some things work better in video — describing a drone flight is far inferior to showing it on video, for example — and some video enriching posts is always welcome.<br /><br />But *replacing* textual content with video? I'm less convinced.<br /><br />But, hey, it's not my [b|v]log.Anonymoushttps://www.blogger.com/profile/18427000118752159232noreply@blogger.com