tag:blogger.com,1999:blog-3993498847203183398.post2279369039138898380..comments2024-03-28T09:19:27.451+00:00Comments on RevK<sup>®</sup>'s ramblings: Anonymous call from BarclaysRevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-3993498847203183398.post-38962549391281166042011-02-27T00:14:28.495+00:002011-02-27T00:14:28.495+00:00I once closed an account for that sort of behaviou...I once closed an account for that sort of behaviour.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-90702125565217327872011-02-10T18:33:15.855+00:002011-02-10T18:33:15.855+00:00When I get calls from banks now I begin "befo...When I get calls from banks now I begin "before we go any further I'm going to have to take you through security" (ridiculous phrase, but that's what they generally say) and ask a few details. With just one exception (Barclaycard I think it was) they can't answer of course, but it makes the point.JJhttps://www.blogger.com/profile/02093279371114854810noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-59768063690595758572011-02-10T11:19:44.873+00:002011-02-10T11:19:44.873+00:00"If you have something important to say put i..."If you have something important to say put it in writing, if not quit wasting my time" is a pretty good template reply for the banks with no clue about security that I've come across.gone from herehttps://www.blogger.com/profile/01573559364505238273noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-10593727843906740602011-02-09T20:27:21.792+00:002011-02-09T20:27:21.792+00:00To be fair though, even if it wasn't an 'a...To be fair though, even if it wasn't an 'anonymous number' I still wouldn't give out any details over the phone; having an ISDN30 with type 3 presentation, we can present any number outbound that we choose to; obviously, our PBX is programmed only to present numbers which we are entitled to do (eg my extension presents my mobile number), but other less scrupulous companies could present any number they liked, and it would 'appear' to be from Barclays (if you were to Google the number); obviously if you're a Telco, then you see the underlying number as well as the PN, but we're not all that fortunate.<br /><br />Anyway, the long and short of it is, that I always refuse to give out personal details, unless I've originated the call, and to a number that I've researched myself, not one given to me.Alanhttps://www.blogger.com/profile/17601072281543536545noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-79291163598398659822011-02-09T20:06:30.055+00:002011-02-09T20:06:30.055+00:00Yes, I had the same story twice and the employees ...Yes, I had the same story twice and the employees can not understand you refuse to handle _any_ personal number and refuse to call _any_ number which you can not google once provided !<br /><br />From his reaction, it was clear that this was not the usual response from the average bank customer.<br /><br />Once I compromised : he provided me some of the specific of my postcode (the last three letters/numbers) and I provided the first and something else.<br />At the end I can not see how they could say they spoke with _me_ but the fact it was my line, as any of my friends or staff could have given them the answer.<br /><br />Once more the bank fails and wonders why they suffer so much fraud ! sigh !Thomas Manginhttps://www.blogger.com/profile/15136500997642323308noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-85879038268057336402011-02-09T18:29:03.352+00:002011-02-09T18:29:03.352+00:00Funnily enough I had something similar from Nation...Funnily enough I had something similar from Nationwide... "Hello I'm calling from Nationwide, can you confirm your name & answer to your security question please?"<br /><br />Got really shirty when I said "No, I have no idea who you are, you have no idea to whom you're speaking. Now if you can tell me my exact outstanding mortgage balance as of right now that I can verify via online banking, then we can start the conversation again. I shall not give you my mortgage account number since you purport to know who I am and where I live".The Driverhttps://www.blogger.com/profile/04561063207545406257noreply@blogger.com