tag:blogger.com,1999:blog-3993498847203183398.post4343924023353971419..comments2024-03-28T09:19:27.451+00:00Comments on RevK<sup>®</sup>'s ramblings: The Queen messed up my cash flow!RevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-3993498847203183398.post-46410624591863513722012-07-12T09:46:20.030+01:002012-07-12T09:46:20.030+01:00Ha, OK, so far the only complaint is that we did n...Ha, OK, so far the only complaint is that we did not let people know, i.e. email them "at the time". Even though we did email 1st June stating due date 9th July, and late June saying DD collection 9th July, and put on status pages, irc, twitter, and my blog... Always someone has to complain :-)RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-7031238686664935162012-07-04T13:12:08.385+01:002012-07-04T13:12:08.385+01:00Well, accounts have not said anyone has complained...Well, accounts have not said anyone has complained, so maybe all is well :-)RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-8997317692200505872012-07-04T13:07:26.114+01:002012-07-04T13:07:26.114+01:00> we have given them a month's free credit,...> we have given them a month's free credit, but someone will complain I bet you...<br /><br />Recent events really have knocked your perception of we custmers haven't they? But I guess it's understandable.<br /><br />So in the interests of trying to improve that perception and living up to expectations: if you don't get any complaints please let me know and I'll send one in ;)<br /><br />-- <br />GeoffContextSwitchhttps://www.blogger.com/profile/02055385944215236099noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-91597495957723361232012-07-01T12:28:22.482+01:002012-07-01T12:28:22.482+01:00Even when we are correct I am always keen to try a...Even when we are correct I am always keen to try and make improvements to avoid misunderstandings :-)RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-79584865597935266402012-07-01T12:18:49.911+01:002012-07-01T12:18:49.911+01:00You are entirely correct and there was no problem....You are entirely correct and there was no problem. Looking at it all now I don't really understand why I was confused about it at the time. I'll blame being overworked :)John Burtonhttps://www.blogger.com/profile/07156658352563482506noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-18420835485158863732012-07-01T11:57:06.991+01:002012-07-01T11:57:06.991+01:00The issue is almost certainly confusion over when ...The issue is almost certainly confusion over when "billed" and when "money is collected". Most customers are billed on the 1st of the month (i.e. a formal invoice stating what is owed is issued on that day), but payment collected by Direct Debit, which could be the 9th of the month. The DD notice and the invoice are separate things but I can see that some people find them confusingly similar. If you are not sure still, do let me know. But yes, if we make a mistake we'll be happy to correct it, and try to improve the processes to avoid such mistakes being made again.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-58795428540157942222012-07-01T11:53:56.675+01:002012-07-01T11:53:56.675+01:00Probably not this problem, but related to direct d...Probably not this problem, but related to direct debits. I was confused last month. My bill seemed to be saying that I would be billed on the 1st and then again on the 9th of each month. I couldn't understand it so I asked support and while they were very helpful I didn't really understand what they were saying.<br /><br />But that's my fault as I didn't really follow it up. I figured that I trust A&A to do the right thing, and that if I got billed twice or wrongly I'd be able to get it sorted out without any fuss :) As far as I can tell I've been billed correctly.John Burtonhttps://www.blogger.com/profile/07156658352563482506noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-32604109943626379642012-06-30T06:29:53.743+01:002012-06-30T06:29:53.743+01:00Thanks, and I did not mean to imply anyone being w...Thanks, and I did not mean to imply anyone being wrong not to say. It was helpful that someone did point out that it was a bit odd, that is all.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-72283129792908746112012-06-29T23:57:35.604+01:002012-06-29T23:57:35.604+01:00My wife and I discussed this shortly after the 9th...My wife and I discussed this shortly after the 9th June whilst reconciling our accounts, and we came to the conclusion that there weren't enough working days (from when you've discussed the billing system previously) to collect on the 9th, and thus were fully expecting that you'd simply collect two payments in July.<br /><br />Didn't really think to let you know, as we assumed that you were already aware, otherwise we'd have been in touch sooner - sorry about that. Glad you've been able to update the changes to avoid this sort of thing causing you cashflow issues in future.ajvhttps://www.blogger.com/profile/11061954864640918013noreply@blogger.com