tag:blogger.com,1999:blog-3993498847203183398.post5852204208297280735..comments2024-03-28T09:19:27.451+00:00Comments on RevK<sup>®</sup>'s ramblings: We fixed your FTTC - that'll be £25,200.00 pleaseRevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-3993498847203183398.post-80889322741079969502015-08-14T16:45:23.433+01:002015-08-14T16:45:23.433+01:00It strikes me that the billing system needs a sani...It strikes me that the billing system needs a sanity check in place - it knows that the fault was raised 7 days ago, it knows that this type of fault rarely has multiple engineers working on it continuously, ergo anything more than 168 hours is an obvious error by the engineer entering it, and it needs special verification in case this is an odd case where you really did have multiple engineers working on it.<br /><br />It could do even better if it has more data - if each engineer enters their time spent separately, and you know when they were assigned, you can refuse time entries where the engineer has spent more time on the fault than physically possible.Simon Farnsworthhttps://www.blogger.com/profile/15190608047563530091noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-27654133193659439282015-08-12T21:53:30.049+01:002015-08-12T21:53:30.049+01:00The same BT that sent me an email containing just ...The same BT that sent me an email containing just the words, "Error in Getting the content".Alan Cliffordhttps://www.blogger.com/profile/07203284236816302240noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-17794996162077502132015-08-12T19:51:46.219+01:002015-08-12T19:51:46.219+01:00Yes, but this is the same BT who charge us for an ...Yes, but this is the same BT who charge us for an SFI when they spent 6 hours working on a customers line, the same BT who send me a bill for an abortive visit as "customer refused access" when it was ME who was there, when the reality is THEY didn't read the notes and sent an engineer despite knowing they'd need a cherry picker, traffic management and so on, and the same BT who continue to send me a bill for a line over which I have never had in my life.<br />The Backup Exec Goathttps://www.blogger.com/profile/16532538047698437455noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-17104327569532408212015-08-12T18:21:17.915+01:002015-08-12T18:21:17.915+01:00They say never attribute something to malice that ...They say never attribute something to malice that can be explained with incompetence. BT are without doubt the most incompetent organisation I have ever dealt with, the only thing that amazes me is that their incompetence somehow extends across the separate retail and commercial sides, how on earth can such segregated organisations both be so bad? <br /><br />It's a massive shame really BT should be a powerful player on the world stage instead it drags down the whole sector in this country, stifles innovation and is a source of embarrassment! Shame on BT!Jonathanhttps://www.blogger.com/profile/11801942214564395849noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-70116855509052369832015-08-12T16:19:37.144+01:002015-08-12T16:19:37.144+01:00It has all the references for that fault - we thin...It has all the references for that fault - we thing they billed 350 hours and meant 3.50 hours, or something.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-23476852508806964922015-08-12T15:48:27.267+01:002015-08-12T15:48:27.267+01:00Quite. What's the betting that they *did* have...Quite. What's the betting that they *did* have a chargeable job with exactly that cost -- but that they accidentally charged an entirely different customer? (And now, somewhere, a customer expecting £25k in expensive fault repair is finding that it cost nothing...)Nick Alcockhttps://www.blogger.com/profile/06590610308528769844noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-34065882716146033042015-08-12T12:30:40.181+01:002015-08-12T12:30:40.181+01:00I recently got a new account and line from BT. Due...I recently got a new account and line from BT. Due to not fitting into any of the options available I rang up rather than applying online.<br /><br />To view (and pay) your bill you need to register with myBT. To do that you need your account number which is on your bill. To view your bill...<br /><br />I _thought_ I had arranged to pay by direct debit so I didn't really worry about this too much.<br /><br />Fortunately, I did find the bit on the website where you can request them to post your account number to you.<br /><br />Because early on the morning of the first I got an email saying that I needed to pay my bill now to avoid extra charges.<br /><br />I also got a phone call on my answer phone that I assume was probably related telling me (repeatedly) that if I was the account holder then I should press 1, if I was acting on behalf of the account holder I should press 2 or otherwise press 3. I will admit to not actually trying to press 1 (or 2 or 3) but I'm pretty sure they would have had no effect except possibly deleting the message! There was no number to call them back.<br /><br />So a communications company that understands the idea of out of band communication but doesn't actually implement it properly and a telephone company that is unable to cope with answer machines and in both cases leaving the recipient with no idea how to proceed so I can well believe that their billing systems are in even more of a shambles.<br />Anonymoushttps://www.blogger.com/profile/04625942436996906532noreply@blogger.com