tag:blogger.com,1999:blog-3993498847203183398.post6504765423349664439..comments2024-03-28T09:19:27.451+00:00Comments on RevK<sup>®</sup>'s ramblings: Talk Talk at it nowRevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-3993498847203183398.post-57677299348515888552015-02-25T19:52:07.736+00:002015-02-25T19:52:07.736+00:00No, but it is a BT problem. If the service include...No, but it is a BT problem. If the service included a modem and did PPPoE (like FTTC and FTTP now) then no SFI would ever have been needed as no grey area - always proved as BT or not BT with simple tests. BT could have done that instead of inventing SFI. By now we would have line or PoE powered smart sockets which did ADSL/VDSL and bridged PPPoE as part of a BT link service with TDM on Ethernet side to push testing in to user realm for diagnostics.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-5148367407053565612015-02-25T19:47:43.465+00:002015-02-25T19:47:43.465+00:00"Why is it so damn hard for BT and TT to unde..."Why is it so damn hard for BT and TT to understand that they have to fix faults in the services they sell."<br />Because most providers with their outsourced support centers don't do enough checks to make sure the fault isn't the end user or their equipment. I expect a huge percentage is idiots demanding an engineer to come out and fit an ADSL filter to the sky box they just had installed.<br /><br />Sadly - not every provider is as thorough with their support as you are.1https://www.blogger.com/profile/04266030296611845502noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-82473747232536691192015-02-25T12:18:29.487+00:002015-02-25T12:18:29.487+00:00"Why is it so damn hard for BT and TT to unde..."Why is it so damn hard for BT and TT to understand that they have to fix faults in the services they sell."<br />Probably because they get away with it when dealing with virtually every other ISP that then routinely passes the SFI charge on to their customer. I hope you do pursue them in court and a precedent is set. Anonymoushttps://www.blogger.com/profile/10823387395371201608noreply@blogger.com