tag:blogger.com,1999:blog-3993498847203183398.post7483895905465787828..comments2024-03-29T15:23:18.491+00:00Comments on RevK<sup>®</sup>'s ramblings: Mistakes happen?RevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-3993498847203183398.post-8215419769608646682013-06-24T22:52:57.731+01:002013-06-24T22:52:57.731+01:00I had an oddity with BT once - a house move - only...I had an oddity with BT once - a house move - only half a mile - they told me they would transfer everything "at 12:01" - anyway, by 08:30 on the day the line at the old place had stopped working. No service at the new place until about 17:00, and even then they changed my diversion bypass number. This was before broadband. They later said they wouldn't have said what they in fact did say... shame I had no recording.Phil Reynoldshttps://www.blogger.com/profile/07080812032624786351noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-23078358938108200132013-06-22T20:00:21.753+01:002013-06-22T20:00:21.753+01:00It will be quite a while before I forget my own ex...It will be quite a while before I forget my own experiences with this, a few years ago; a simple tariff change on a business line, which is a "cease and reprovide" within BT's provisioning systems, went horribly wrong. The first indication of a problem was when the analogue line went dead. BT Business Faults took a look and said "oh, that's because you placed a cease on the line!" "No, take a closer look please" "Yes, that's definitely a cease .. oh, and a r- err ... oops. That shouldn't have happened."<br /><br />Most galling was the fact the broadband was still patched on the MDF at the time (so the two VoIP lines were still working fine) - but there was now a pending 'cease' which would get it disconnected in the next few days, and apparently "there wasn't supposed to be a cease in the first place, please don't disconnect" isn't an option.<br /><br />Even after escalating to Regulatory and finding somebody with the "phone somebody in the exchange building and order an immediate re-patch" superpowers (which did, as promised, restore service within the hour!) couldn't get around the minimum term, though, just a credit note for several months' fees. On the bright side, it saved hundreds of pounds, and the office in question wasn't in full-time use at that point anyway...jas88https://www.blogger.com/profile/05563592458314214904noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-25404200842106840122013-06-22T12:50:04.104+01:002013-06-22T12:50:04.104+01:00BT always promise that they can connect everything...BT always promise that they can connect everything quicker than every other company and 'on the same day'... I hear it almost weekly from my customers. BT then fail to delver on their promise by normally installing the broadband a week or two after the phone service.1https://www.blogger.com/profile/04266030296611845502noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-52218645413457392782013-06-22T10:50:26.834+01:002013-06-22T10:50:26.834+01:00This page now has an ad for BT broadband :)This page now has an ad for BT broadband :)Deannahttps://www.blogger.com/profile/00039168200475889026noreply@blogger.com