tag:blogger.com,1999:blog-3993498847203183398.post782400582081540150..comments2024-03-18T12:28:29.902+00:00Comments on RevK<sup>®</sup>'s ramblings: Well done EntanetRevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-3993498847203183398.post-11457337668051973662012-09-05T15:25:19.830+01:002012-09-05T15:25:19.830+01:00I quite understand, but we have PROOF that is not ...I quite understand, but we have PROOF that is not the case.<br /><br />We have a ruling from The Ombudsman Service where they agree that we are not in breach of contract,so, to put it bluntly WE DID WHAT WE AGREED, and yet we had a large award against us plus writing off loads of charges which post dated the dispute, had not been disputed, and had two separate emails confirming the customer was happy with.<br /><br />I cannot see how any changes short of some appeals process could fix this. The terms of the ADR, if followed, would have been no problem.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-90915520383654509152012-09-05T14:36:59.744+01:002012-09-05T14:36:59.744+01:00The big problem with this is - and you see it in t...The big problem with this is - and you see it in the comments of the linked article, any attack on the ADR process is seen as a Ryanair style attack on the customer, and you get knee jerk reactions saying "Well just provide what you're supposed to and you'll have nothing to worry about" - which we all know is a load of crapChad Hhttps://www.blogger.com/profile/06466797076721870606noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-19997555706003088922012-09-04T14:13:57.799+01:002012-09-04T14:13:57.799+01:00Shame it's not easily possible to organise a m...Shame it's not easily possible to organise a mass protest like a flashmob i.e. anyone with a BT/Virgin or other $LARGEISP account just take them to ADR for the hell of it. Overload the system and point out how unfair it is.<br /><br />If hundreds of cases suddenly occurred, perhaps then BT & Virgin would have a word with OFCOM?Anonymoushttps://www.blogger.com/profile/15717592062414307952noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-58999386708949461662012-09-04T13:12:43.705+01:002012-09-04T13:12:43.705+01:00Sounds good to me!Sounds good to me!RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-62035848406875199042012-09-04T12:52:51.046+01:002012-09-04T12:52:51.046+01:00I can't be the only person who thinks that it ...I can't be the only person who thinks that it would be fairer and cheaper all round if, instead of ADR, ISPs were required to front the court fees for the SCC process, can I?<br /><br />Basically, instead of ADR, I could indicate that I intend to take you to court; you, as the ISP, would be forced to loan me the court fee, or face Ofcom sanctions. If the court then orders you to pay costs, you have to write off the loan; if the court orders me to pay costs, I have to pay you back immediately.Simon Farnsworthhttps://www.blogger.com/profile/15190608047563530091noreply@blogger.com