tag:blogger.com,1999:blog-3993498847203183398.post7849511157874461264..comments2024-03-18T12:28:29.902+00:00Comments on RevK<sup>®</sup>'s ramblings: Have you paid us yet?RevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger17125tag:blogger.com,1999:blog-3993498847203183398.post-28624292543172228662012-10-31T14:39:00.480+00:002012-10-31T14:39:00.480+00:00Can you identify all their mistakes/frauds within ...Can you identify all their mistakes/frauds within 2 days of getting the invoice, and calculate the amount that you will *actually* pay?dwmw2https://www.blogger.com/profile/08523117064342780873noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-25667914336649405832012-10-29T13:28:50.385+00:002012-10-29T13:28:50.385+00:00An email is less intrusive than a phone call, so I...An email is less intrusive than a phone call, so I can see how gr0mits method would work well, assuming they are only sent if no payment has been received. (we pay usually about 4-5 days before due, so that would actually be a service to us, as it would mean we've made an admin mistake and now know about it before the invoice is actually late)<br /><br />But phoning you every time? Yes, I can see how it would be annoying and a waste of your [companys] time. Charge 'em or just point blank refuse to answer the question.Anonymoushttps://www.blogger.com/profile/15717592062414307952noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-50043361518054182482012-10-26T11:43:12.819+01:002012-10-26T11:43:12.819+01:00I will confirm to them taht by calling me they now...I will confirm to them taht by calling me they now have ensured that I won't ever ever be paying a single day before due date, so they don't need to call back for their cashflow planning.Brexit factshttps://www.blogger.com/profile/09499046210014193575noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-52146625019976996932012-10-26T09:20:57.295+01:002012-10-26T09:20:57.295+01:00We only give them "hassle" if they don&#...We only give them "hassle" if they don't do their job properly. If the service worked we would be no hassle at all for them. Given that we have offered to charge them to help them with their cash flow forecasts now - it would be fun if they do start hassling again next month.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-50638667990336904052012-10-26T08:47:52.531+01:002012-10-26T08:47:52.531+01:00Maybe it's BT giving you some hassle for the h...Maybe it's BT giving you some hassle for the hassle you give them. Plus you've now announced it annoys you - will be interesting to see if BT increase these calls :)Parknookiehttps://www.blogger.com/profile/03248037932033104332noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-3627657199635872822012-10-26T05:57:52.373+01:002012-10-26T05:57:52.373+01:00As you say, some may pay sooner for being chased. ...As you say, some may pay sooner for being chased. But I cannot be the only awkward bugger that would get annoyed and make a point of paying by cheque on the due date instead of BACS just to get back at them for being so rude... :-)RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-35626989926085597112012-10-26T05:56:23.028+01:002012-10-26T05:56:23.028+01:00Well done for not getting flack for that. Interest...Well done for not getting flack for that. Interesting.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-51467578940777628162012-10-26T05:55:51.545+01:002012-10-26T05:55:51.545+01:00If BT gave a 1% discount for prompt payment I am s...If BT gave a 1% discount for prompt payment I am sure we would pay sooner, even if that was "pay withing 2 days".RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-719977067755089392012-10-25T22:37:39.624+01:002012-10-25T22:37:39.624+01:00I can understand why in the aid of cash flow they ...I can understand why in the aid of cash flow they may want peoples money now, asap, before its due. I can also understand that having someone on payroll to "remind in advance" may even make business sense (hell if it gets the pennies in quicker..).<br /><br />However! I have seen it (at least in the gun trade) where suppliers will have at the bottom of their invoices "deduct x% if paid within the next 7(or 14) days". This not only positively encourages fast payment but also gives the customer a warm happy feeling of an even better deal... oh and you dont piss anyone off either.<br /><br />dont chase, entice.. (just a shame our most complete favorite telco probably will never listen)Anonymoushttps://www.blogger.com/profile/06085480293569651010noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-89745456444769877092012-10-25T22:20:07.114+01:002012-10-25T22:20:07.114+01:00I send emails reminding customers that payment is ...I send emails reminding customers that payment is due in 3 days. Generates a flurry of bank transfers. Result! gr0mithttps://www.blogger.com/profile/03049031312390546117noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-10529680974643100232012-10-25T21:51:17.332+01:002012-10-25T21:51:17.332+01:00They obviously want the money in their bank as soo...They obviously want the money in their bank as soon as possible. With this in mind it must be in their favour to pay some employee pittance to chase/remind.. For every 5 that still pays on time there may be 1 that pays early, soley based on that chase.<br /><br /> Surely though (and I have seen this done in the gun trade) it would be better to offer on the invoice a "reduce payment by x% if paid by (insert date, typical 7-14 days)" option (its important to only advertise this on the invoice though) . <br /><br />Gives the customer a warm fuzzy feeling of getting an even better deal 'and' gets your cash flow moving... And of course those who can't pay early still get the same deal they agreed too 'and' don't feel they are being chased.<br /><br />Don't chase, give incentive... The ultimate question is would our most complete and favourite telco ever do this? Sadly I think notAnonymoushttps://www.blogger.com/profile/06085480293569651010noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-49243130770409328532012-10-25T19:07:47.907+01:002012-10-25T19:07:47.907+01:00Barclay card do similar.
They send an email with a...Barclay card do similar.<br />They send an email with a subject of "your bill is due" a week before it's really due and it makes me panic, thinking the transfer has failed!Deannahttps://www.blogger.com/profile/00039168200475889026noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-79822764584364918362012-10-25T18:27:14.958+01:002012-10-25T18:27:14.958+01:00I remember, many years ago, that we paid BT on the...I remember, many years ago, that we paid BT on the due date by cheque after 3pm. Long time since we paid people by cheque! I had a very stroppy phone call from them that it was too late to bank and so they would charge late payment penalties. I asked what the penalty was for zero days late. He eventually caved in after checking with his manager. How childish of them...RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-14070289674168431582012-10-25T17:49:23.128+01:002012-10-25T17:49:23.128+01:00Surely the answer is "I don't know. Can y...Surely the answer is "I don't know. Can you give me the online banking details for [BT account that you pay the money into], and I'll check?" Return irritating with stupids, basically.Simon Farnsworthhttps://www.blogger.com/profile/15190608047563530091noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-82977906030671257042012-10-25T14:59:28.832+01:002012-10-25T14:59:28.832+01:00Maybe it's just someone keeping themselves in ...Maybe it's just someone keeping themselves in a job.. No proactive calling of customers = less things to do and more chance of redundancy?1https://www.blogger.com/profile/04266030296611845502noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-59959332811501104992012-10-25T14:56:39.832+01:002012-10-25T14:56:39.832+01:00Indeed, but they can see (looking at their own ban...Indeed, but they can see (looking at their own bank) if we have paid it or not, so why ask, unless they are implying we should have paid it, or perhaps we are not going to pay it in time. It is annoying.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-53301895632326952722012-10-25T14:51:42.874+01:002012-10-25T14:51:42.874+01:00Surely it's as simple as:
BT: "Have you ...<br />Surely it's as simple as:<br /><br />BT: "Have you paid invoice XXXX?"<br />You: "If it's not due yet, then no. Good bye."<br /><br />Anonymousnoreply@blogger.com