tag:blogger.com,1999:blog-3993498847203183398.post9049110142479837141..comments2024-03-29T11:00:39.953+00:00Comments on RevK<sup>®</sup>'s ramblings: Stealing back ChristmasRevKhttp://www.blogger.com/profile/12369263214193333422noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-3993498847203183398.post-8716028479328123882012-11-28T19:44:56.113+00:002012-11-28T19:44:56.113+00:00Adrian: I had a conversation related to this on IR...Adrian: I had a conversation related to this on IRC a few weeks back - I'd *really* like to move the voice portion of my BT21CN line over to you (i.e. on WLR3) and put Maintenance Level 4 (24/7 6-hour response) on it (the highest you can get on BT Retail is level 3 and dealing with Indian call-centres is horrible and of course you can't see the Openreach info directly) - but the main thing that's holding me back is the lack of official out-of-hours on IRC to raise faults. Actually - that's not strictly true - I'd be happy with being allowed to send an MSO text (perhaps using a different abbrieviation) and also have a way (via Clueless) of opening the initial trouble ticket myself if the line shows a network fault, or essentially anything that doesn't risk a charge to A&A.<br /><br />It's weird how it's 7 hours for maximum response on broadband faults but 6 for maintenance level 4. It's almost as though they've plucked the numbers out of thin air and they don't really mean anything.<br /><br />(But anyway, if you can find a way of satisfying me for fault reporting on total care lines...)williamthttps://www.blogger.com/profile/04237941741161350325noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-46652794330856872872012-11-28T17:32:34.750+00:002012-11-28T17:32:34.750+00:00I am just writing the newsletter for the back of t...I am just writing the newsletter for the back of the December invoice.<br /><br />I believe we should probably also be running (eventually instead of) home and business opt-in newsletters for those that want it. I suspect quite a few would willingly sign up. <br /><br />We do announce some quite cool stuff!Alex Bloorhttps://www.blogger.com/profile/01921882913093861957noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-58551635638080274262012-11-28T12:01:14.180+00:002012-11-28T12:01:14.180+00:00Why don't you circulate it?
AAISP should have...Why don't you circulate it?<br /><br />AAISP should have a newsletter, a home and a business one<br /><br />I think your customers are savvy enough to respond to potential ideas in the way they're intendedAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-30481831176620402282012-11-28T11:51:43.889+00:002012-11-28T11:51:43.889+00:00Well, it means an on-call rota really, but that is...Well, it means an on-call rota really, but that is possible. Just not sure we would have enough interest.RevKhttps://www.blogger.com/profile/12369263214193333422noreply@blogger.comtag:blogger.com,1999:blog-3993498847203183398.post-43594887898796323292012-11-28T11:30:59.825+00:002012-11-28T11:30:59.825+00:00Why don't you offer the service to customers o...Why don't you offer the service to customers of 24/7 support for line outages that includes the BT 7 hour fix?<br /><br />An add on, like premium.<br /><br />Obviously it would be made clear that this is only in the situation where the problem is specific to your line, and not related to hardware.<br /><br />You could price it so you break even after X customers take it on, and > X means you're basically pure profit until you need to pay 2 memners of staff to be on call due to the potential that two customers go out at the same time is high enoughAnonymousnoreply@blogger.com