OK, BT plc t/a BT Wholesale try to charge us for SFI2 engineers to fix a broadband fault (if the line meets SIN349)...
But Talk Talk are going further.
TalkTalk Communications t/a TalkTalk Business are charging us for exchange work. Re-jumpering the line in the exchange.
You really do not get much more "their side of the demarcation point (master socket)" than that!
We will never pay any broadband provider any extra to fix the broadband service they already sell us. That is about as simple as you can get.
One of our guys (Stuart) actually dug out and quoted sections from the Fraud Act in explaining this. Well done Stuart. Yes, it may even be CRIMINAL FRAUD for people to try and extort money from us to fix the service we already buy from them, in my opinion.
We'll try and keep it breach of contract and not involve the police at this stage, but it is an interesting option...