Further in to the rabbit hole

OK, BT plc t/a BT Wholesale try to charge us for SFI2 engineers to fix a broadband fault (if the line meets SIN349)...

But Talk Talk are going further.

TalkTalk Communications t/a TalkTalk Business are charging us for exchange work. Re-jumpering the line in the exchange.

You really do not get much more "their side of the demarcation point (master socket)" than that!

We will never pay any broadband provider any extra to fix the broadband service they already sell us. That is about as simple as you can get.

One of our guys (Stuart) actually dug out and quoted sections from the Fraud Act in explaining this. Well done Stuart. Yes, it may even be CRIMINAL FRAUD for people to try and extort money from us to fix the service we already buy from them, in my opinion.

We'll try and keep it breach of contract and not involve the police at this stage, but it is an interesting option...


  1. I guess they are thinking well, we pass on the SFI2 charges already, so let's pass all other Openreach charges on as well (as I imagine the actual jumpering is done by Openreach engineers and not TalkTalk ones) - someone hasn't really thought it through.

    The only situation I can imagine it being justified is if they didn't believe a re-jumper would solve the underlying problem, but you insisted on them doing it anyway, and indeed it didn't solve the issue - I'm guessing this is not the case here, and even so they should have stated in advance that the charge would be made if it didn't fix it...

  2. Fraud under the Fraud Act 2006 requires dishonesty. BT would probably state that they're incompetent, rather than dishonest.


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There are lots of ways to debug stuff, but at the end of the day it is all a bit of a detective story. Looking for clues, testing an hypothe...