Over the last week or so we have had a lot of custumers that were with "Fast" wanting to sign up with us urgently because they, rather unceremoniously, dropped all broadband customers overnight!
The good news is that most of their customers are using a back-haul provider we use, and that means that using our login on their existing line "just works".
There may be exceptions, but we have connected loads of ex-Fast customers same day, once they order we allocate a username and password and allow them in. Some are on-line within minutes.
We had to tweak the systems we have to allow this. Normally people can only log in once installed. But with some complicated work on the RADIUS server, we managed it.
Once the day comes to actually migrate there may be some downtime - some re-jumpering, etc. But overall this is a bonus for all those stranded customers. Getting on-line before Christmas matters.
It did rather put a strain on the staff just before Christmas, and even managed to upset my system for attack management that thought someone was pushing automated invalid orders at us! Soon sorted.
But, as ever, we'll aim to offer an excellent service to those customers moving to us, and ensure it all works over the holiday period.
Merry Christmas to all our new customers.
Director of A&A