So, my latest rant, regarding a telephone number (how unusual for me?!).
This web site (here) lists information about UK companies. I note they have a crown on their web site, which I thought was a regulated symbol and not allowed, but that is beside the point.
My gripe is they list the contact number for A&A as 01344 400 888, as well as some our other companies.
Well it is not! That is a number on the web site specifically for press contact. We are often contacted by the press for a comment or interview, and not always during office hours. That number gets through to me and someone else so we can address press calls quickly if needed. Our web site is very clear that it is not for sales or general contact, and that we offer a call recording service on it for £50 if you call it and are not press. It is TPS listed.
Annoyingly, because of that annoying web site listing it as our contact number, apart from junk calls, I am starting to get calls directly from customers when I am not even near a computer or able to help them, and they would be far better calling the normal sales / support / accounts numbers we publish.
So, I am going to have the nuisance of changing that to a different number to avoid both junk calls, and calls I am not the best to handle.
Unfortunately I am not sure I have any legal recourse in this case. If it was "personal information" I could expect them to correct it. The only option I seem to have is to change the number, which we are doing.
Which led me to thinking, can you trademark a number, and so have legal controls over its use I wonder? Silly idea I am sure.
But it also occurred to me how much times have changed - one used to, by default, have numbers listed in the phone book - you paid extra to ensure you number was easy to find. These days phone calls can be more of a nuisance, at least from a personal point of view. How times change!
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