Sonim support staff cannot view web pages!
What is even more bizarre is that they apparently cannot view web pages. They asked what the problem was and I sent a URL for a picture of the damage. They asked about the IMEI I quoted, apparently having problems so I sent a URL for a picture of the serial number label with all of the details to be 100% sure I was not mistyping it.
It takes them a day to reply to that, and then they say they cannot view external links.
I have offered to sell them an internet connection that does allow them to view web pages. But what kind of Draconian company has email but not web acces?
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One where they are fed up with their staff spending all day commenting on blogs?ReplyDelete
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We need our staff to work! we can't have them wasting time online?ReplyDelete
What's that you say? actually hire good staff and manage them? Crazy.
That's odd as when I needed to RMA a few years ago the guy who called me back had already looked at my website, found my flickr feed from it where I had posted a photo of the broken handset and pre-filled all the details (broken screen, yellow handset etc) which I thought was very efficient.ReplyDelete
I wonder if they've outsourced or changed their outsourcing company since then.
Anyway... after my intro I hope you have enough contacts within Sonim to get this sorted quickly :)