OK, sonim are seriously dragging their heels here with over a week just waiting for a returns number. This is not good service.
What is even more bizarre is that they apparently cannot view web pages. They asked what the problem was and I sent a URL for a picture of the damage. They asked about the IMEI I quoted, apparently having problems so I sent a URL for a picture of the serial number label with all of the details to be 100% sure I was not mistyping it.
It takes them a day to reply to that, and then they say they cannot view external links.
I have offered to sell them an internet connection that does allow them to view web pages. But what kind of Draconian company has email but not web acces?