So what sort of dick heads are "breathing space"?
They wont sell me a new air con unit unless I tell them my normal email and phone number and simply cannot understand that the ones I told them are my normal they cannot cope.
They said my email address was unusual. Well, yes? In fact all email addresses are so unusual that they are unique. They totally failed to understand their system did not check against the actual rules for an email address but something totally made up.
There was no question that it was valid as they were emailed me on it. As is typical their contact pages accepted the email address that their order page would not.
As for the phone number, it is checked by the card validation process. I know, because we had to get the bank to make sure it was listed some time ago. The address is checked too, so why the hassle. Arrg.
Why the hell turn away business?? Mad - no wonder the economy is in a mess.