Well, still no new hot end, so no toy to play with.
Loads of work to do.
Yet another talk on IPv6 on Wednesday (World IPv6 forum in London).
And what is going on these days with some people. I had one customer demanding like £700 because a router was posted a day late, another demanding a refund because he did not notice or report a fault on a line for a year (actually, looks like he just had the router turned off, not a fault), another that did not bother to cease a line and paid his bills for a year and now wanting money back, and then one that had annex M installed a few days late (our fav telco messing up again) wanting loads of compensation.
We know people make mistakes, which is why we go to some lengths to define things in the terms like installation dates not guaranteed, and "prove you asked us to cease" but we'll give you a receipt when you ask, etc.
Yet still I have to deal with people being silly and just trying it on. That is just depressing. We do not normally have any of this crap, and now I have several at once. Arrrg!
Fair enough, if we messed up (and one I think we may have, shipping a router a day late) - but not like £700 compensation for a £20 router FFS. We make it clear if we don't ship on time you get the shipping costs free. We say what happens if we do screw up, in advance, and then we try hard not to screw up...
When people are nice, we are nice, and usually compensate people even when we don't have to.
And none of these are consumers. Makes me wonder if we are heading to a recession again. Businesses finding any excuse (even made up ones) to complain?
Oh well, proper rant. I feel better now.
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