In chasing BT since Friday on a fault I have had a couple of absolute gems I thought I would share...
Backwards time travel
They are saying they have to do a TPM (tie pair modification) because the port is down, but the logs confirm the TPM was ordered at 05:07am but the port did not stop working until 06:04am. So they must have invented time travel to use the port being down as the reason for the TPM being ordered.
Forwards time travel
They have decided that clocks stop for UK holidays. This is one we are going to have to research in the T&Cs somewhat. They say that the "40 clock hours" excludes UK public holidays. That seems crazy to me, but it might in fact be what the contract says. I'll report back on that. They have, of course, slightly shot themselves in the foot on this as today (25th) is not a UK public holiday (it is a religious festival, the public holidays are Monday and Tuesday), so that is not an excuse even if the T&Cs do exclude them.
Lets see how this one pans out. I have a more comprehensive and scathing blog post to follow on this
when I get the wording right.