But every time I end up talking to Sky they annoy the hell out of me.
So I went on their site, logged in, and looked at the new 2TB boxes - loads on how to "upgrade my sky package to HD" and all sorts. They even do free boxes if I was upgrading. Maybe I should have downgraded to not HD, and then upgraded to get a new free box. Anyway, the price was not really the issue, I just want a new box, simple. I could not see where to just order a Sky box though - it was all "upgrades".
I was just about gave up on that web page and the on-line chat box pops up - yay! Saves me trying to call them. They give me a link to my existing packages after I logged in, and that has an option to replace an existing box with a new one. It lists the boxes I have with no identification or which is which but the adviser says it does not matter which I ask to be upgraded.
The advisor gives one price and the order page does another, very confusing, and the order page insists on a £60 TV set up (engineer visit). The adviser says I can select "self install" and "skip the £60 charge" but the order form has no way to do that. In the end I just order with it, someone will be in when they come. Pain in the arse but I really cannot spend all day on this.
Then I get an email:-
We have successfully received your Sky order, reference 0802 SAIU 990 11676. We urgently need to confirm some details with you before we can proceed with your order. Please call us on 08442 411 423 as soon as possible so we can complete your order. Failure to contact us may result in your order being cancelled. We look forward to receiving your call. The Sky Online Team
Great! I try the on-line chat but they insist I have to call the expensive 0844 number. Clearly "The Sky Online Team" can't copy with doing things on-line.
I call and get told that I did not need to call, and there are no details they need to urgently confirm. Basically it appears that Sky LIED TO ME to make me call an expensive number.
I am really not impressed.
Update: So I called to check what time the engineer was coming tomorrow, and it turns out they not processed the order. Now I have to go through hoops proving who I am, again, and they have not taken payment, not booked an engineer, and just messed up. I really wonder why I bother some times.