My not-yet-daughter-in-law got a ticket (paid for by her mum in Sweden to a Swedish travel agent) from Heathrow to Copenhagen, went to airport, and there was a fire and all flights cancelled. She gave up and came back here. Missed the funeral.
So, claim for it...
Company calls and leaves voicemail saying she cannot have money back as ticket was used for Stanstead to Copenhagen flight. WTF?!?!
Company calls again and leaves voicemail saying she cannot have money back as ticket was used for Heathrow to Stockholm flight. WTF?!?!
So how the hell do we sort this - are the rules the same all over EU on this. You pay for a flight, and it is cancelled, at the very very least you get money back, and ideally compensation for the round trip to the airport.
Anyone know how it works in Sweden?