I really do not want to call the Sky TV call centre. I am not sure I have strong enough blood pressure medication for that. Yes, it is silly. Almost a phobia. Oooh, is that a new phobia - skyaphobia?
Yes, I subscribe to Sky for TV. Well, I have been on Sky TV enough times :-). I know some find that odd, sorry. I think I was "the one" the broke their system by having 7 sky boxes on multi-room. They even tried quoting the contract terms that said "if you have a sky mini dish you can have up to 4 sky boxes" which did not work as I do not have a sky mini dish - I have a huge dish with quad LNB and a distribution amplifier in the loft. I installed it myself when younger and more inclined to go up a scaffold tower. They did manage in the end, and we do have 7 Sky boxes on multi-room!
The whole "all connected to the same phone line" also confused them when the "line" was an ISDN2 with 100 numbers and each box has its own number. But we resolved that with VoIP and making all call from the same London number (we are not in London). A SIPURA can work well using a-law to support a Sky modem call.
On a serious note I hope the move to checking multi-room at an Ethernet level on the LAN and not using phone lines soon. Someone in Sky take note (happy to discuss at next forum we are at together). It would avoid the simple trick of making Sky boxes all over the country call from the same VoIP number.
The issue is that half the kids have moved out. In fact, only 1½ live here full time now. I hardly watch Sky myself now I have the man-cave, but I'll keep on as an extra room subscription. My wife watches a lot and we have grandkids around quite often and they watch it. So we can reduce things down to maybe 4 cards. Sadly we only have 3 working boxes, and need a new one.
Now, this should be simple - reduce the number of cards, buy (yes PAY FOR) a new box, and set it all up, ideally without me engineering some sort of phone lines, and without paying a Sky engineer to "install" the new box, FFS!
I even considered just cancelling the whole lot and then having my wife sign up as a new subscriber - it would be easier I feel (as well as cheaper I expect).
But I have spoken to their call centre before, and it fills me with dread. Skyaphobia!!
So I wonder - has anyone managed to just write a letter stating what they want and Sky actually handling it?
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