My wife missed the cruise as she was not well, so we want to sort a holiday for her ASAP now she is feeling better - understandable. She likes to actually go in and talk to people in Thomas Cook about booking a holiday. To some extent I understand that, and, of course, in theory, the people there should be able to advise her and arrange the whole thing. We have seen that they struggle with the cruise issues recently.
She had been talking to the staff there last week anyway to sort the paperwork for insurance claim over the cruise, and she did say she was looking for a week in Rhodes, now that she is feeling better. They said they would look in to it for her.
That was, of course, a lie, and we wasted a trip... The sign on the door said 11am.
To say it was disappointing is an understatement.
All she wanted was a week in Rhodes town, close to, or in, the old town itself, in a nice hotel. Flexible on dates and not fussy on price. What could have been simpler?
Thomas Cook have the slowest windows machines and systems I have seen in a long time - it took forever for them to get started and look for anything. They had nothing on "Thomas Cook holidays" as such. Eventually, after some prodding, they started to look for hotel only. I had checked on my phone, and could see BA fly Wednesdays and Saturdays, so simple enough - Saturday to Saturday hotels in Rhodes town, 4 or 5 star, not rocket science. Surely a travel agents can work out that they can in fact book hotels and flights and transfers/cars, and construct a holiday. I actually thought that is what travel agents did!
But no, they could not find anything suitable. They checked a few systems even. They had hotels some miles from Rhodes town. They suggested they could look further and call us later - which is what they were supposed to be doing a week before. Sandra spends a lot with them - we booked two expensive cruises through them this year alone - you would think they would maybe have some interest in keeping our business - but the attitude was really not good, and just not that interested.
Sandra ended up storming out, at which I was not too surprised.
So, back home, I google for hotels in Rhodes old town - within seconds I found a 5 star hotel right in the old town itself, looks lovely, available on the dates we were looking for! I booked on-line and club class flight with BA and even managed to contact the hotel and book a pick up from the airport.
There were actually a long list of possible airlines for the flights, including Thomas Cook!
Maybe, finally, Sandra will give up bothering with Thomas Cook in future. I don't know what margin they make, but I do know how much we have spent through them this year.