2017-12-16

New year, new pipes (not made of wet string, honest)

The team at A&A have been very busy, and we have new pipes coming on line early January.

The new BT links allow us a lot more capacity, and this means I am happier doing the terabyte package on BT circuits now. This should be live on the order form before Christmas if testing goes to plan, otherwise it will be early January.

However, we have already set up quota balancing on lines on the same site to now work across quota bands. The idea is that terabyte levels are just another quota, and available on BT and TT back-haul.

We also have a completely new back-haul platform within Talk Talk and will be moving customers over early January as well. This will address the evening congestion some customers have seen on TT lines.

The exact dates depend on testing, but we have some lines live on both new systems already to see how it goes over Christmas.

Next year, we are looking at changes to Office::1 as well.

Right now we have a change freeze in effect until the new year, so I'd like to wish a Merry Christmas and a Happy New Year to all of our customers, and my blog readers, and everyone.

12 comments:

  1. Merry Christmas to you too! Have a great one!

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  2. Hi Adrian, any plans to do anything new with FTTP, we're fortunate to be in an area which is about to go live with FTTP (FTTC didn't make it to our cabinet), would like to use AAISP if possible - but would like the >80 Mbps service, any news / thoughts?

    Cheers

    Rob

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    Replies
    1. Ironically, last I checked, pricing wise, 2x80M FTTP is better than one of the 330M. But before we start doing much higher speeds we are keen to get our 10G+ LNSs. We are starting work on those now, so I am hopeful some time in 2018.

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    2. That's good to hear - I'll keep an eye out.

      Rob

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    3. I've had FTTP with A&A for 2 years and spend £50/month for 300GB at 80/20. I spotted this recently:

      https://www.ispreview.co.uk/index.php/2017/12/uk-isp-zen-internet-launch-150-300mbps-fttp-home-broadband.html

      https://www.ispreview.co.uk/index.php/2017/12/uk-isp-zen-internet-launch-150-300mbps-fttp-home-broadband.html

      For the same £50 I can get unlimited quota at 150/30. Since Zen is considered a competent ISP I'm tempted by that. I'm wondering with your plans for faster LNSs and new pipes, do you think you'll be able to close the gap a bit on your FTTP offerings in the new year?

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    4. The second link was meant to be this

      https://www.zen.co.uk/yourhome/superfast-fibre-broadband-packages/fibre-to-the-premises/

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    5. I'd be careful Chris, I left Zen about two months ago because of what appeared to be a bit of congestion on Zen's back-haul and Zen didn't fix my broadband line issue (which is why I moved to AAISP who sorted things out). Unlimited quotas aren't always best, I feel it's better to know there's a limit as nothing is really infinite.

      ---

      Merry Christmas to you and the AAISP team too.

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  3. Just wondering if at some point you might adjust the prices for the various quotas. It's now £45 for 200gb, £55 for 300gb and £60 for 1000gb. Seems a bit... non-linear...

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    Replies
    1. I expect it will change a bit over the year to be honest.

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  4. Given the talk of loop loss etc in the post - That sort of tech knowledge was the reason I contacted AAISP about the line at a house I am moving to The rediculous line routing is to a PCP on the opposite side of town and the "impacted estimate " is too low to justify the AAISP premium cost. All I wanted explained to me was what options AA would have to improve the circuit IF it did prove to be impacted. Long story short - The CS guy didnt seem interested claiming that the number was either not BT or was incorrect.. even when I sent a screenshot of the openjoke checker. I gave up after a couple of days - I have too much to do now. I Dont know where AAISP gets is high CS rating. My experience was dismal. Maybe I should try wet string.

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    Replies
    1. We can look in to that if you want, but at the end of the day we do not actually dig up roads or run ducts and wires, we are stuck with what BT do for us, and they generally will not do an alternative routing of a phone line if it works for telephone, whether that is for us or any other ISP. We are great at fixing a fault but the speed being lower than your would like (perhaps because of suboptimal line routing) is not actually a “fault” as such so not a lot that can be done by anyone.

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    2. Yeah I understand that as is often the case BT is the roadblock to getting a decent service for the charges they make. Having suffered a line that has issues with dropped connections on adsl/vdsl which only improved recently, and that required a "gain boost" on dial up, I was really looking to see if there was any hope (via a decent ISP that was willing to push for resolution) for improvement to an "impacted" line - assuming that impacted refers to "condition" rather than routing. The two estimates seem to suggest that the lower set of figures relates to aline that is in less than optimal condition, or what a decent business might consider as having a slight defect

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