Boots (chemist) banning me because of their cock up

I get repeat prescriptions from Boots.

Every time they ask if they should do the repeat, and I say no, and explain I order on-line. I have several items I do not need every time and that is why.

The video below is the end of the conversation after they stated (falsely) that they did not order a repeat prescription. I did not shout. I did speak loudly and assertively as in the video.

But now I am banned from an NHS pharmacist because THEY COCKED UP.

Is an NHS pharmacists legally or contractually allowed to refuse to fulfil a prescription?

I have been told I sound pushy and loud - Ok, but if so, I was only pushy and loud *AFTER* they straight up LIED to me and said they did not order the repeat prescription. Obviously I don't have earlier recording as I did not expect LIES and arguments over this - I was expecting a "sorry, we don't do that again". No such luck. An apology would have diffused the situation.

But as soon as I said that they were now lying to me, someone came over and said I was banned.

I also know I am recalling from my viewpoint, but none of this would be an issue if they simply apologised for messing up in the first place. The root cause here is they screwed up.

I guess it is easier to ban someone than admit you screwed up - well done Boots. Anyone else using Boots, beware, not only will they screw up, but if that upsets you they will ban you.

To be clear - at the end I say I will share and he says OK.

https://www.youtube.com/shorts/twLb0JL5iCc