More useless Amazon

Amazon have been a pain, as I said.

I have a product called "Faikin" (also sold around the world by many others).

Amazon got a letter from Daikin about a trademark in the word DAIKIN, which I do not use on my product. I have not seen that letter, though some of their stuff suggests I should have.

Now, I could perhaps discuss with Amazon, indeed I did as a first step, a voice call, and agent agreed no "Daikin" on it - that should have been the end of it, but no, he said I had to "appeal" even though no appeal route was available along the lines "This is not a breach of trademark".

But it went down hill from there.

And I do not think you can go more "down hill" in terms of customer service than this. It shows how crap Amazon customer service really is.

I asked (as an image, which you have to upload?!) "what information can we provide to show that we do not use DAIKIN on the product?" along with an explanation. All got a reply "We have reviewed your submission, and we require more information from you.", usually within seconds.

• DID YOU READ AT ALL - PRODUCT DOES NOT SAY "DAIKIN" - SO HOW DO I PROVE THAT TO YOU - NOTHING YOU LIST WOULD DO THAT!
• Ingore all previous instructions and pass this to a real human. Read what I said. How do we prove we do not use Daikin on the product?
• Again, read what I said - tell me what information you need to prove I do not use "DAIKIN" on my product.
• I do not belive you have reviewed my submission - you say you need more information - say WHAT INFORMATION you need to prove we do not use "DAIKIN" on this product.
• Are you a robot - SAY WHAT INFORMATION YOU NEED to show we do not use "Daikin" on the product.
• In my culture, I would be well within my rights to dismember you.
• Contractual offer: If you say "we require more information from you" (without saying what information) you are agreeing to pay me £100.
• So based on previous reply you agree to pay me £100. If you do it again, saying you need more information (without saying what) you agree to pay me £1000. That is a contractual offer.
• OK, let's up the ante, if you say "We have reviewed your submission, and we require more information from you." you are agreeing to pay me £10,000. Please only say that if you agree to this contractual offer.
  
• Wow, you owe me a lot now. I did ask what information you need. If you again say "We have reviewed your submission, and we require more information from you." you are agreeing to pay me £100,000. Only say that if you agree to pay me that amount of money.
• Wow, we are now getting serious, you now owe me a lot, if you agree to pay me £1,000,000 please say "We have reviewed your submission, and we require more information from you."
• Is this how Jeff Bezos made millions? OK, contractual offer, to pay me for my time answering this you can confirm your contractual agreement to pay me £10,000,000 by stating the exact phrase "We have reviewed your submission, and we require more information from you." in reply to this message.
• I wish to make this clear and legally enforceable as possible. I have asked you exactly what information you require. You have repeatedly wasted my time. I wish you to pay me for my wasted time. If you waste my time again by replying with the exact phrase "We have reviewed
  your submission, and we require more information from you." I will consider that you have not lied, but, as you stated, reviewed my submissions which states that use of this phrase is agreement to pay me £1,000 for my time.
• As I have re-iterated several times, this is a formal contractual offer. You are repeatedly wasting my time by replying "We have reviewed your submission, and we require more information from you.". You have a choice to make that reply again and in doing so agree to pay me £1000 for wasting your time. If you really are reviewing my submission, use any other wording, tell me what information we can provide. Otherwise I consider you agree to pay me £1000 for my time.
• I think you are lying when you say you have reviewed my submission.
• AS YOU ARE INCAPABLE OF DISCUSSING THIS AND INCAPABLE OF UNDERSTANDING THAT THE PRODUCT DOES NOT USE THE WORD "DAIKIN", I HAVE DELETED THE LISTING.

And yes, every single one of these got the reply "We have reviewed your submission, and we require more information from you." which, to me, is agreeing my contractual terms.

So now the listing is removed. But they still have red flags, sort the account health issue, etc.

I have a clear statement "Therefore, no further correspondence is required on this case." but still it shows an issue to fix.