I get repeat prescriptions from Boots.
Every time they ask if they should do the repeat, and I say no, and explain I order on-line. I have several items I do not need every time and that is why.
They stated (falsely) that they did not order a repeat prescription. I did not shout. I did speak loudly and assertively. I was cross.
But now I am banned from an NHS pharmacist because THEY COCKED UP.
Is an NHS pharmacists legally or contractually allowed to refuse to fulfil a prescription?
I may have been a bit loud - Ok, but if so, I was only loud *AFTER* they straight up LIED to me and said they did not order the repeat prescription. I was expecting a "sorry, we don't do that again". No such luck. An apology would have diffused the situation.
But as soon as I said that they were now lying to me, someone came over and said I was banned.
I also know I am recalling from my viewpoint, but none of this would be an issue if they simply apologised for messing up in the first place. The root cause here is they screwed up.
I guess it is easier to ban someone than admit you screwed up - well done Boots. Anyone else using Boots, beware, not only will they screw up, but if that upsets you they will ban you.
Worth buying one share and raising this at their AGM for maximum public humiliation?
ReplyDeleteThat is a fun one, I may have to.
DeleteHi Adrian, I’m an A&A customer and I like your work. I watched the video and I have to say that you were being a bit of an dickhead. They were wrong and should have apologised and fixed it, but raising your voice does come across as a bit aggressive - and many places now have a zero tolerance policy even for the tamer end of frustrations like this because of the increase in abuse of staff (not saying you abused them btw). I think everyone understands your frustration but it’s not their job to manage your emotions. I think neither you nor them comes out looking good in this.
ReplyDeleteOk, thanks.
Delete