Their comminations have been really bad - hiding that there was a take over, not explaining what was happening, blaming planned maintenance with no explanation why not simply rolled back, and then PayPal issues which they claimed were fixed, but clearly are not.
We are well over a month now with Tindie being broken - by which I mean this.
Not paying sellers is not paying sellers. This has to be the end of Tindie as a business, surely?We threatened legal action and they settled the balance by bank transfer, phew, but we cannot start re-stocking products, even with over $1600 of "waitlist" orders, until Tindie are actually normally and routinely paying sellers. That may never happen now, we'll see. Even if they do get back, we may only list one product there for a long while.
We are far from alone.
Someone has even made a "new Tindie", from scratch, in this time. The site https://smallrun.net/ have managed it, with IOSS, and US tariffs, and all sorts, all working, from scratch, which even Tindie do not manage. This proves that Tindie's delays make zero sense. They could have re-made Tindie from scratch in this time - so why buy Tindie at all in the first place? Nothing about this makes any sense at all. i.e. make a new working platform, then buy Tindie brand and domain, and make a seamless change over - that is what you do, unless you are, well, incompetent. Well, IMHO, they are that.
An existing provider that was smaller, and has now grown a lot as a result of this, is https://lectronz.com/ - they are cheaper and bigger than smallrun, but I wish smallrun all the best.
This is where we have set up shop now - if you found us on Tindie, go to https://shop.revk.uk which I can ensure goes to my shop (Lectronz now).
But Tindie are still not communicating and not actually fixing things. It is a shame, they clearly had a reputation which is now in shatters.
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