I am really annoyed at BT trying to charge for SFI (Special Fault Investigation) visits where the engineer has either been incompetent and not found the fault (shown to exist by a subsequent engineer), or has found and fixed a fault within the BT network (shown by engineers notes saying he did work, and the fault going away as a result).
We are pretty much at the stage of going to court over it - we have solicitors involved, and the next step if they do not back down is we take them to court.
But now Talk Talk at at it - they simply send the SFI disputes to BT who send them back saying "The initial test passed and the engineer carried out all the required checks for a base module, therefore the charge is valid. Thank you for your enquiry."
Talk Talk even list SFI as a "product" they sell. Obviously we have no interest in buying such a product from them. We buy broadband, and if that is not working we require it to be fixed at no extra cost. We have made this clear to them, so we await details of how they plan to fix faults without using this "SFI product".
We'll see how it goes, but it may end up in court with Talk Talk at this rate.
Why is it so damn hard for BT and TT to understand that they have to fix faults in the services they sell.