It took me ages to find he was calling from NRG Installs Ltd.
- He could not say who he was calling from, just "NRG Installations"
- He did not know the company number, and thought his phone number was the "company number" no matter how hard I tried
- He did know his web site, but thought that the web site/domain was actually the "company name"
So then we have the fact he called a number on the TPS...
- He told me the number he called, which I presumed was one of my numbers, I have a few. It is a number on the TPS!
- It turns out he made the number up (i.e. lied), but then rants at me for lying about it being one of my numbers!
- He refuses to say which number he actually called - to be a "dick head" (his words)!
- He has no idea how to say a phone number, i.e. area code, pause, number
- When I did track down which number he did call, from the incoming call logs from our PSTN gateway, he is adamant that is not the number he called. Now, in theory it could be some sort of re-direct but that is unlikely (I don't recall setting one up and would not have to that specific number), but we normally see redirection headers on the incoming logs in that case.
- The number he actually called is in the TPS and has been for a long time.
But it gets worse, I mean really bad!
- He says the TPS gives them numbers and they call them
- He actually has no idea who the TPS are even
- He thinks we should sue the TPS and not NRG Installs Ltd for the PECR breach
- "I thought we were meant to call the numbers that the TPS give us"
I have muted the number he called from the recording here... It is well worth listening to...
Sadly there is little point in talking to the ICO on this, they don't care.