Tesco Scan As You Shop
Overall it works well, and even some of the issues I have seen in the past are now fixed (mainly that you could not scan through the notice of things being on offer, which you can now).
But this latest innovation seems a tad special. Scan As You Shop is all about convenience. You can pack bags as you go (something my wife takes very seriously) and then check out quickly.
Indeed, my wife gets exasperated at the occasional extra scan of like 5 items as it messes up her neat packing. I know why they do that - obviously to catch genuine errors and to catch those taking the piss as well.
However this new thing appears to be applied in a manual way, not part of the system. They have applied a red mark to some of the handsets and then they have staff force a full re-scan. Indeed, I wonder what would happen if you kept quiet about the red mark as I bet the "system" has no idea it is there. Update: Saw today - no, the system does not know, if you hide the red mark you can check out as normal!
I have to wonder what purpose this serves. If you are planning to shove a few things in the bag without scanning, you know not to if you get the red mark. So not for catching thieves at all.
Apart from having no advantages, surely it is just pointless in other ways. Sadly I think the system means you cannot simply pick up another scanner, as you have one already on that club card. Maybe take two club cards to the shop just in case.
But you can put the scanner back and walk away - go to a sensible shop instead.
You can also decide, well, if all is being scanned, I'll just use an ordinary till anyway, save me scanning stuff myself.
In what way is this at all beneficial to Tesco in any circumstance?
I can see us shopping elsewhere pretty soon. The pharmacy have already lost our business because they were unable to get Aviva blood test strips, and they are a pain for other reasons too.
Or have I missed the obvious here?
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