Monzo make it easy - they have a button with a simple step by step guide. But there is a snag - the step by step instructions say you need last 5 digits of a debit card on the account. Hmm, the account in question did not have a debit card, so I had to order one from Barclays and wait for it to arrive. However, when I then continued with the process it DOES NOT ask for the card digits because I was moving a business account not a domestic one. I have fed back to Monzo.
I had to confirm the Barclays account, name, and address, and agree some terms, and that was it. Simple. It is then set for 8 days later.
On the day
The day after
- It is unclear why Barclays "mess about" for a whole day - surely they could simply set a time, such as 9am, transfer the balance at that time, and relay all payments after that time. It is messy.
- Whilst a payment in the morning did arrive later as a "residual balance" there are no details. I assume if I had several payments in the morning I would not have seen any details of them, or even how many payments, just a balance. That is crazy. It is fortunate we already had most customers using the new account.
- The payment in the afternoon is missing still! I will wait and see if it turns up. Of course, customers could have also paid us in the afternoon and also be missing. Very worrying!
- Of course, I could only download CSVs of my Barclays accounts to the day before, and only because I checked before 9am, so no way to get a CSV of transactions on the day of the switch - also crazy.