2021-10-15

Mitsubishi Lossnay+GUG aircon (not actually working)

We have a bit of a mystery here - the brand new, expensive, ducted air-con in the house does not work!

So what does not work exactly?

Not actually able to cool a room!

The biggest issue is it cannot cool a room - not even close. (It can't heat one much either)

This is a temperature plot for my study, 3m x 3m, you don't get a lot smaller than that in terms of a room to air-con. A=Portable unit on, B=Portable unit off, C=Start two hour cool only full fan test.

The test was with the other room vent closed so the unit was only cooling one room, in to a closed empty room, no heating on anywhere in the house, and outside temp of 19C. Not a challenge for any air-con really, and as you can see, the cheap portable unit managed with no problem (even with the door open most of the day). And yes, the fan speed control does work, and was on full.

I expected at point C the room to cool at least as fast as the cheap portable unit. What happened is it just about managed 0.8C in two hours! It was blowing cold air (measured at 9C) but not as lot...

The fix - well, the unit only has a 100mm vent in to the room. This seems small I must admit, and at full fan like this it is noisy. So they are changing to a 150mm vents today...

Did it work? In short, no. The bigger vents are quieter, which is nice, but the same tests showed maybe 1.5C drop and bottoming out just below 21C after more than an hour. Compare these big 3.5kW systems to a much cheaper 1.5kW portable unit which is able to drop my study (and hall way as door was open) from 23C to 18C in 15 minutes. With the door open the new air-con cannot cool my room at all!

This is now waiting on Mitsubishi to explain and fix. I won't say who the installers yet as they have been pretty good. Let's give them the chance to get Mitsubishi to fix it all.

But how is this even possible?

The issue for me here is that they sell this system, even with the smaller 2x 100mm outflow vents. So forgetting, for a moment, whether the suppliers got it wrong for the rooms we are trying to cool (two rooms each unit, one of which is much bigger than this 3m x 3m study), we have the issue that this whole unit running at full cooling and full fan cannot cool a 3m x 3m room.

So what the hell is the this unit for - what size room are they expecting it to be used with, ever?

The change to 150mm vents actually meant them cutting out the larger holes as the cowl as it is only supplied with the 100mm outlets.

This leads me to think something else is wrong, but we have no idea what. How could this ever work anywhere?

Cannot set temperature!

The controller has options - either "return air" temperature measured at the lossnay unit, or the room temperature at the controller. The controller has a sensor in it. Given that we have two rooms per unit, we are using the temperature at the controller (which is not in the room with the return in it). This is all as per the manual.

Only it does not work! Cooling the room down to 19C (using the portable unit, obviously), it showed 24C. Indeed, it even went up from 23C while we did this. Using freezer spray actually on its sensor does nothing, still 24C. No clue where it is measuring but it is not in the room - we even tried putting hot air in the room that has the return air flow but that did not make it go up at all.

The fix: Well, again, waiting on Mitsubishi.

Watch this space.

2021-10-08

New Mitsubishi Ducted Air-con with Lossnay (bad user interface)

As some of you will know, I have moved to sunny Wales. My new home did not have air-con so I am finally having that installed. I have gone for a ducted system this time (yes, more expensive) as it allows simple vents in the ceiling rather than a large indoor unit in the rooms, and it should be quieter. However, the main reason is that we now live on a main road, so cannot really open windows to any of the bedrooms - the ducted system I have gone for has a "lossnay" which provides fresh air as well, and saves us having to open windows. More on the actual aircon later, this post is just about the quite unbelievably bad user interface.

For a start this is an "industrial" air-con, which sadly means it is a simple wired controller and not WiFi, or anything useful like that - do not be surprised to find a "reverse engineering Mitsubishi air-con controllers" in a future blog post :-)

The air-con is three parts, an outdoor unit, and indoor unit (GUG) which does the cooling/heating, and a lossnay which does the fresh air (filtering and heat exchange). This is in the loft...

The lossnay is on the left and the GUG is on the right. To be clear, the GUG is designed to work with a lossnay, it cannot work without one as it has no fans of its own. I think the lossnay could be used for fresh air without a GUG though.

Controller

The controller is not too bad, it has a dot matrix LCD and buttons. It is newer than some where they have fixed icons on LCD. It has the obvious controls: mode, temperature, and fan speed. Good.

But, no. The fan speed says "unsupported function" if you try and change it. You need to have a separate "lossnay controller", which basically just lets you set the fan speed.

But there is a 4 wire link cable between the lossnay and GUG, what the hell is that used for? Well, all I can see is that it means is it turns off the lossnay when turning off the GUG. Remember the GUG can only be used with a lossnay attached, this is not some obscure optional extra.

We (myself and the installer) found the setting to tell the GUG it has a lossnay connected (but this unit cannot work without one so why is there even a setting?!), and it shows a nice icon indicating it has a lossnay. But still does not let you control the lossnay from it. Why? Also, the icon looks like it shows the "mode" the lossnay is in (yes, it seems to have a non heat exchange mode, which is pointless) and fan speed, but in fact the icon does not change to actually show the mode or fan speed. How shit is the UI?

Apparently you can run the lossnay without a controller, and the GUG will turn on/off at full fan speed, which is not that useful.

Of course, this also means you cannot run the fan in an auto mode as the lossnay does not know what the GUG is doing. So you cannot have full fan to get to temperature and quiet fan to maintain temperature.

Oh, and crossed zeros. A pet hate of mine. This is not a hand written COBOL coding sheet in the '70s, it is a temperature display. Why make it look like 28℃ not 20℃ to anyone with poor eyesight?

Another gem is that you can turn the temperature down to 12℃, nice, but then it snaps back to 19℃. Why 19℃, that is way higher than I have seen on other air-cons - it will probably do as I would rarely want it that cold. But still, why? And why allow setting below that if it cannot be set lower? Just stupid UI again!

Another thing that seems odd is that the controllers are identical. Same display, and buttons. Looks like identical hardware. The lossnay controller even has a thermometer in it even though it does not need it. But they must have different firmware as they cannot be swapped around. I would have made one controller and made it generic to work anything, but no, they are different!