We will get a notice of this, and have 10 working days before it happens. We tell our customer, and if they do not respond then the migration goes ahead.
Well, yes and no.
For a start there is "slamming". If someone has one of the services, e.g. phone line, they would already have in place the billing, and know the phone number and postcode, so could just migrate the broadband to them. Obviously they are meant to have an order from the end user customer for this (though defining who can make such an order is complex). They may have an "um, sounds interesting" on a call recording to the line from someone as a "proof" that the migration is valid.
I really hope slamming will not happen.
But then there are mistakes, and that is perhaps more likely. Someone mistyping a phone number or postcode on an order and it matches, so the migration goes through. And who pays for such mistakes?
Yes, we have to send our customer a notice, but that could easily be missed.
So, we are planning to launch an "anti-slamming" service!
This is a tad complex, after all, OFCOM have tried to stop this in the General Conditions stating
22.19 Where paragraphs 22.16 and 22.17 apply, and without prejudice to the generality of paragraph 22.18, a Losing Provider shall not require, in particular, the granting of consent by it, nor the provision of any information (such as a MAC) by it to the End-User, in order for a Communications Provider Migration to be put into effect.So, asking for "consent" is not allowed. This means we'll be taking a set of "standing instructions" to reject all migrations. No consent requested at migration at all. So we comply.
We'll be adding a link / option on the control pages to allow customers to make such standing instructions. The email we send when we reject a migration will include a link to revoke such instructions and so allow a migrate to go ahead in future if wanted.
Of course the whole thing is a can of worms anyway - if our customer has more than 10 people working for them then we can reject it anyway and none of the rules apply - and there are services that will not be easy to migrate simply because they have no "phone number". It will be fun.
P.S. Just added link to control pages for customers to select or cancel this now. We have announced on the web pages, status pages, twitter, and Facebook now. Within minutes, on a Sunday afternoon, we have over 50 lines set up for anti-slamming and after an hour over 1% of our lines have it enabled.